I love doing the tests with Usertesting (when I actually land well-matching surveys). Sometimes, I have had to disqualify myself because I feel the tests are TOO long (40 to 60 tasks and questions?), or the customer wants 30 minutes of your time without an offer of extra payment, or they want you to pull up your web camera AFTER you accepted the tests (I wish Usertesting would weed these out or collaborate with customer about productive ways of publishing these tests). My major problem is with the efficiency of the computer web-based dashboards. It is abysmally slow and when I try for tests,m because it loads so poorly, the tests become suddenly unavailable. This makes me believe that even though my score is EXTREMELY high, I'm still offered tests behind other testers for some reason, because why would tests disappear so quickly when the dashboard seems to load slowly? Is this a way to throttle the loading of certain users in favor of others? I also believe that some of the companies with poorly-designed sites who don't want criticism should not have weeks on end to decide to give a rating and any retaliatory ratings should be investigated and discarded, and that includes three-star tests. Edit: this is a follow up. The dashboard works MUCH BETTER. They redesigned it for easier client use, although it needs some work, it loads well. The reason why I haven't change the star rating is because getting a hold of customer service is impossible. When this improves, I will increase the star rating.