Insight Core

The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.

A solution developed specifically for CX leaders and teams to gather and analyze human insight for every interaction with your product, with everything you need to create custom tests from scratch.


All Professional features plus:

Custom tests: “create from scratch”
Saved Test Plans
Saved Audiences
Favorite contributors
Saved Screener Management
Screener guidance
Template library
Template gallery
Access to Contributor Network1
Advanced demographics
Invite Network
Custom Network
Niche audience recruitment
In-line survey questions
Balanced comparison
Live Conversation with hidden observers2
Contributor view
TestFlight mobile iOS app testing

Interactive Path Flows
Sentiment path
Intent path
Click maps
Keyword map (English only)
Highlight reels
Insights Summary
Sentiment tagging
Sentiment analysis
Smart tags
Friction detection
Share via Canva, FigJam, InVision Freehand, Jira, Jira Product Discovery, Microsoft Teams, Miro, Slack, Trello (in English only)
Unlimited workspaces
Open, private, and hidden workspaces
Workspace page
Template access control
Approval flow (by request)
Secure prototype hosting
10 Digital property bundles3
Configurable SSO
Custom confidentiality terms
Third-party video uploads (4 TB)
Fuel Cycle integration
Qualtrics integration (in English only)
Contentsquare, FullStory, Quantum Metrics integrations (in English only)

Onboarding available at additional cost

1 Includes standard country filters: USA, CAN, GBR, GER, FRA, AUS, IND and ‘Rest of world’.

2 Up to 60 minutes per session.

3 A digital property bundle consists of one website, mobile site, android app and IOS app associated with a specific brand (includes unlimited competitor properties).

PREMIUM Each license includes up to:
Licensed User
15 tests per year
includes Live Conversation tests
Licensed User
Unlimited tests per year
250 Live Conversation contributors per year
Information Architecture testing Access to card sorting, tree testing, integrated tree testing, System Usability Scale Plus, and Prioritization Matrix (English only)