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Insight Core

The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.

A solution developed specifically for CX leaders and teams to gather and analyze human insight for every interaction with your product, with everything you need to create custom tests from scratch.


Platform features:

Custom tests: “create from scratch”
Saved Test Plans
Saved Audiences
Saved Networks
Saved Screener Management
Template library
Template gallery
Access to contributors1
Access to additional country filters
Advanced demographics
Invite Network
Custom Network
In-line survey questions
Balanced comparison
Live Conversation 2
Contributor view
TestFlight mobile iOS app testing

Interactive Path Flows
Sentiment path
Intent path (beta)
Click maps
Keyword map (beta)
Highlight reels
Insights Summary
Sentiment tagging
Sentiment analysis
Smart tags
Trello and Slack integrations
Multiple Workspaces
Template access control
Approval flow (by request)
Secure prototype hosting
10 Digital property bundles3
Configurable SSO
Custom confidentiality terms
Third-party video uploads (4 TB)
Qualtrics integration

Onboarding available at additional cost

1 Includes contributors located in the US, CAN, UK, AUS, and IND.

2 Up to 60 minutes per session.

3 A digital property bundle consists of one website, mobile site, android app, and IOS app associated with a specific brand (includes unlimited competitor properties).

PREMIUM Each license includes up to:
Licensed User
3 tests per year
includes Live Conversation tests
Licensed User
15 tests per year
includes Live Conversation tests
Licensed User
Unlimited tests per year
250 Live Conversation contributors per year
Information Architecture testing Access to card sorting, tree testing, System Usability Scale Plus, and Prioritization Matrix