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Insight Core

The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.

A solution developed specifically for CX leaders and teams to gather and analyze human insight for every interaction with your product, with everything you need to create custom tests from scratch.


Platform features:

Custom tests: “create from scratch”
Saved Test Plans
Saved Audiences
Saved Panels
Saved Screener Management
Template Library
Access to participants1
Access to International test participants
Advanced demographics
My Recruit
My Panel

In-line survey questions
Advanced self-guided video recordings2
Live Conversation3
Participant view
Test flight mobile iOS app testing
Enhanced Metrics (incl. Mobile Web and Interactive Path Flows)
Click maps
Highlight reels
Insights Summary
Sentiment Tagging
Trello and Slack integrations
Multiple Workspaces
Template access control
Approval Flow (by request)
Secure prototype hosting
10 Digital property bundles4
Configurable SSO (by request)
Third-party video uploads (4 TB)

Onboarding available at additional cost

1 Includes participants located in the US, CAN, UK, AUS, and IND.

2 Advanced self-guided video recordings include balanced comparison, in-line survey questions and metrics, and secure prototype hosting.

3 Up to 60 minutes per session.

4 A digital property bundle consists of one website, mobile site, android app, and IOS app associated with a specific brand (includes unlimited competitor properties).

PREMIUM Each license includes up to:
Licensed User
3 tests per year
includes Live Conversation Tests
Licensed User
15 tests per year
includes Live Conversation tests
Licensed User
Unlimited tests per year
250 Live Conversation participants per year
Information Architecture Testing Access to card sorting, System Usability Scale Plus, and Prioritization Matrix