Insight Core

The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.

A solution developed specifically for CX leaders and teams to gather and analyze human insight for every interaction with your product, with everything you need to create custom tests from scratch.

PREMIUM

Platform features:

Dashboard
Custom tests: “create from scratch”
Saved Test Plans
Saved Audiences
Favorite contributors
Saved Screener Management
Screener guidance
Template library
Template gallery
Access to Contributor Network
Advanced demographics
Invite Network
Custom Network
In-line survey questions
Balanced comparison
Live Conversation with hidden observers1
Contributor view
TestFlight mobile iOS app testing

Interactive Path Flows
Sentiment path
Intent path
Click maps
Keyword map (English only)
Highlight reels
Transcripts
Insights Summary
Sentiment tagging
Sentiment analysis
Smart tags
Trello and Slack integrations (in English only)
Unlimited workspaces
Open, private, and hidden workspaces
Workspace page
Template access control
Approval flow (by request)
Secure prototype hosting
10 Digital property bundles2
Configurable SSO
Custom confidentiality terms
Third-party video uploads (4 TB)
Fuel Cycle integration
Qualtrics integration (in English only)
Quantum Metrics integration (in English only)

Includes (per test):

  • Unlimited screener questions
  • 15 contributors
  • Unlimited Invite Network contributors
  • 5 Live Conversation contributors

Onboarding available at additional cost

.Includes standard country filters: USA, CAN, GBR, GER, FRA, AUS, IND and ‘Rest of world’

1 Up to 60 minutes per session.

2 A digital property bundle consists of one website, mobile site, android app, and IOS app associated with a specific brand (includes unlimited competitor properties).

PREMIUM Each license includes up to:
Light
Licensed User 		3 tests per year
includes Live Conversation tests
Standard
Licensed User 		15 tests per year
includes Live Conversation tests
Unlimited
Licensed User 		Unlimited tests per year
250 Live Conversation contributors per year
Add-ons
Information Architecture testing Access to card sorting, tree testing, System Usability Scale Plus, and Prioritization Matrix (English only)

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