UserTesting Human Insight Platform: Session Rate Card

Testing capacity is the amount of the platform used during the subscription. Testing capacity is calculated per session, a single video generated from a contributor's feedback in response to a test, and measured in Session Units (SUs), a rate that varies by session length, test type, and contributor recruitment method. 


The session rate card explains how many Session Units (SUs) are consumed for each session of platform usage. Each session unit consumed has an associated monetary value.

Please note, certain features are subject to availability based on your platform subscription. Live Conversation is available for Advanced and Ultimate plans only, and Custom Network is available for Ultimate plans only. 

Session Rate Card 

 

 

Example: 

1 Standard Test with 8 contributors from the UserTesting Contributor Network is 80 SUs  (1 Standard Test x 10 SUs per session x 8 contributors = 80 SUs)

 

 * Surveys do not include recorded videos of the participant. All other test types include video. Sourcing for Invite Network at 0 SUs is an introductory offer. 

** The Short Test feature must be selected before test launch; Participants may end Short Tests after 5 minutes.

*** For each Live Conversation session, there is a one-time, 15-min grace period for Live Conversation sessions to account for participants or moderators that join early. For example, a session that lasts 45 minutes will be metered at the 30-min duration. 

  • Live Conversations that run over their scheduled duration and past the 15-min grace period incur additional Session Units in 15-min increments, starting from the end of the scheduled duration and excluding the 15-min grace period. 
  • Session rates for each 15-min increment are as follows: 5 for UserTesting Networks and 1 for Invite Network.

Session rate card terms and definitions: 

  • Session - a single video created by a single contributor response to your test
  • Session Unit (SU) -  value is calculated per session, and SU rate varies by session length, test type, and contributor recruitment method.
  • UserTesting Contributor Network - global network of contributors recruited, managed, and compensated by UserTesting
  • Custom Network - network of contributors recruited by UserTesting customers, but managed and optionally compensated by UserTesting
  • Invite Network - network of contributors recruited, managed, and compensated by UserTesting customers 
  • Unmoderated session - test session where contributors read and perform tasks without live guidance or assistance
  • Moderated session - test session where a moderator asks contributors questions, and instructs or directs contributors to complete tasks