UserTesting Human Insight Platform: Session Rate Card
Testing capacity is the amount of the platform used during the subscription. Testing capacity is calculated per session, a single video generated from a participant's feedback in response to a test, and measured in Session Units (SUs), a rate that varies by session length, test type, and participant recruitment method.
The session rate card explains how many Session Units (SUs) are consumed for each session of platform usage. Each session unit consumed has an associated monetary value.
Please note that certain features are subject to availability based on your platform subscription. Live Conversation is available for Advanced and Ultimate plans only, and Custom Network is available for Ultimate plans only.
Session Rate Card
Session rate card
Unmoderated sessionSelf-guided tests | Moderated sessionLive Conversation** | |||||
Participant sourcing | Surveys | Interaction test | Short think out loud Test | Standard think out loud test | First | Each additional |
Up to 10 mins | Up to 20 mins | Up to 5 mins | Up to 20 mins | 30 mins | 15 mins | |
UserTesting Participant Network | 2 | 5 | 5 | 10 | 20 | 5 |
Custom NetworkCustomer network, UserTesting hosted | N/A | N/A | 3 | 5 | 10 | 2 |
Invite NetworkCustomer-sourced participants | 0 | 1 | 1 | 2 | 5 | 1 |
Example:
1 Standard Test with 8 participants from the UserTesting Participant Network is 80 SUs (1 Standard Test x 10 SUs per session x 8 participants = 80 SUs)
* Surveys do not include recorded videos of the participant. All other test types include video. Sourcing for Invite Network at 0 SUs is an introductory offer.
** Short Test must be selected within the test plan builder before launch; Participants may end Short Tests after 5 minutes.
*** For each Live Conversation session, there is a one-time, 15-minute grace period to account for participants or moderators that join early; e.g., a session that lasts 45 minutes will be calculated as a 30-minute duration.
- Live Conversations that run over their scheduled duration and past the 15-minute grace period incur additional Session Units in 15-minute increments, starting from the end of the scheduled duration.
Session rate card terms and definitions
- Session: a single video created by a single participant in response to your test
- Session Unit (SU): value is calculated per session, and SU rate varies by session length, test type, and participant recruitment method.
- UserTesting Participant Network: a global network of participants recruited, managed, and compensated by UserTesting
- Custom Network: a network of participants recruited by UserTesting customers but managed and optionally compensated by UserTesting
- Invite Network: a network of participants recruited, managed, and compensated by UserTesting customers
- Unmoderated session: a test session where participants read and perform tasks without live guidance or assistance
- Moderated session: a test session where a moderator asks participants questions and instructs or directs participants to complete tasks
