
Manufacturing
Technology
Pitney Bowes + UserTesting
Watch how rapid prototyping and testing with UserTesting contributors helped increase customer renewals by 133%
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Pitney Bowes has been helping businesses, including 90% of the Fortune 500, meet their mailing and shipping needs for the last 100 years. Its customers can pick from an array of small to enterprise-sized sending devices, renting and leasing them for a set number of years.
Recently, the company saw that client renewals had become sluggish, with the retention rate slowing. The business was looking for ...
UserTesting is the fastest, most powerful platform for understanding our customers. It's central to our rapid iteration process.