Guides

Expert resources for UX, product, design, marketing, and CX teams to craft better experiences

Discover how leading banks are improving CSAT by moving beyond dashboards to customer-led insights. Learn why satisfaction drops, how to diagnose friction, and the proven steps top banks use to boost clarity, trust, and loyalty.

Guide

The CSAT playbook for modern banks

Why leading banks are shifting from dashboards to deeper insight, and how you can...
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Guide

The better way to drive software renewals

Executive summary Renewals are the profit engine of subscription software. Because customer acquisition costs...
Image Assets for Guide: How to Enhance Design Efficiency

Guide

How to enhance design efficiency through continuous user feedback

One of the most powerful tools in a designer’s toolbox is feedback. Design teams...
teaser image Improving NPS 
through user insights: A quick-start guide

Guide

Improving NPS through user insights: a quick-start guide

For UX researchers, UX leaders, Product leaders, and emerging roles like UX Research Operations...
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Guide

Increase digital bank account opening

Drive growth and efficiency at retail banks by creating seamless digital account experiences that...
Guide to Choosing the Right UX Research Platform - Images

Guide

Guide to choosing the right UX research platform

Delivering exceptional customer experiences starts with a deep understanding of your users—their needs, behaviors...
Digital assets for Usertesting 2024 UK banking benchmarking report

Guide

2024 UK Banking Benchmark Report

Competitive benchmarking 5 of the UK's biggest consumer banks The quality of a digital...
Digital assets for Usertesting 2024 UK travel benchmarking report, Teaser, Teaser image

Guide

2024 UserTesting travel Benchmark Report

Competitive benchmarking 5 of the UK's biggest package holiday sites The quality of a...
Images for Guide "A Product Executive’s Guide to Human Insight"

Guide

The product executive’s guide to user feedback

Most product leaders assume they must choose between fast shipping products and optimizing customer...
Calculating and communicating the ROI of product design guide assets

Guide

Calculating and communicating the ROI of product design

In an era of shrinking budgets and accelerating product demands, product designers are being...
Deconstructing the rise of fintechs

Guide

Deconstructing the rise of fintechs

T rendy. Innovative. Exciting. Those aren’t the words usually used to describe traditional financial...