ReportsIndustry reports and guides for product, design, and competitive studies to bring you actionable data and insights. Featured reports ReportPulse Report: Media and Entertainment, Q1 2025Discover how media companies can adapt to rapidly changing shifts in consumer preferences and behaviors and seize new digital opportunities. Learn more ReportG2 Grid® Report for User Research | Winter 2025Learn why UserTesting is a G2 Leader in User Research Learn more ReportThe loyalty premium: how brand loyalty and consumer trust drive customer retention What keeps customers coming back in 2025? According to UserTesting’s latest global research study... Read more Featured reports ReportLOCKEDPulse Report: Financial Services, Q1 2025 ReportLOCKEDGenerative AI chatbots: overhyped but still underestimated ReportLOCKEDPulse Report: Retail, Q1 2025 Primary Industry (field_primary_industry) Use caseAutomotiveBusiness servicesConsumer productsOtherEducationEnergyFashion & ApparelFinancial servicesFood & beverageGamingHealthcareHealth & fitnessManufacturingMedia & entertainmentNon-profitPublic sectorPharmaceuticalReal estateRetail & ecommerceSecurityTechnologyTransportationTravel & hospitality TeamsDesignExecutivesHuman ResourcesMarketingProductResearch ReportEmphasizing Empathy as a Cornerstone of the Customer ExperienceRead this Harvard Business Review report to explore the role of empathy in delivering a better customer experience. Learn more