Understand the “why” behind the “what” to deliver the digital experiences your customers desire most

About Contentsquare

Contentsquare delivers the power to make the digital world more human. The leader in digital experience analytics, its AI- powered platform provides rich insight into customer behaviors, feelings and intent, enabling businesses to develop empathy, create lasting impact and build customer trust with security, privacy and accessibility. For more information, visit contentsquare.com.

Integration overview and benefits

The integration maps UserTesting sessions to Contentsquare session replays, letting you connect UserTesting customer feedback videos with Contentsquare behavioral website data on how contributors interacted on your website.

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Get a complete picture of your customer

Combine user feedback in UserTesting with session replays and journeys in Contentsquare to connect qualitative and quantitative insights, and create the right experiences for all target customers

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Reduce redesign or replatforming spending

Leveraging direct feedback from contributors and impact quantification of widespread issues, identify best practices ahead of time to reduce unforeseen development costs or project risks

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Validate hypothesis or deep dive into an interesting journey

Remove the guesswork from user experience decisions by referencing customer behavior in Contentsquare, and leveraging UserTesting to understand behaviors in context

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For more information on using the UserTesting integration with Contentsquare, access our Knowledgebase article here.