All works by Amy Kelly

Blog

4 best practices for delivering top ecommerce experiences 

The ecommerce marketplace continues to grow rapidly. With increasing digital literacy amongst consumers and...

Blog

3 key insights from retail experts on the future of ecommerce

Preparing for the metaverse disruption, the evolution of customer data in personalisation methods, and...

Blog

9 essential tips from user research professionals

When lockdown brought an end to in-person events in early 2020, UserTesting launched The...

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How leaders can prevent burnout within their research teams

As we approach nearly two years of working remotely, a lot has changed. By...

Blog

Three CX lessons from the C-Suite

Customer experience (CX) is fast becoming the differentiator for success and startups that are...

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One year on: The Espresso Webinar Series, part five

In April 2020, when we were three weeks into the national lockdown, we kicked...

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Retail vs online: the current feelings and expectations of European shoppers

The experience of shopping, specifically for non-essential items, varies in importance across people. For...

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How startups avoid risk and thrive with critical user testing

Launching a new startup is always a huge risk, but with effective user research...

Blog

The Espresso Webinar Series, part four: highlights from the C-Suite and founder edition

During part four of The Espresso Series, we invited C-level executives from top European...