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Human Insight World 2021: a closer look at our North America tour date speakers

Noelle Peterson  |  September 14, 2021

This year we’re excited to present our premier customer experience conference—Human Insight World (HiWorld)—over the course of two weeks in three virtual locations. The first stop on our tour is intended for our North American audience and features topics and speakers from brands you’re sure to recognize. 

Let’s explore who’ll be speaking at the North America HiWorld event, including keynotes, spotlight sessions, and more.

North America opening keynote speakers

In our opening keynote, The Power of Empathy, you’ll join UserTesting CEO, Andy MacMillan, and Chief Insights Officer, Janelle Estes, for a discussion around the trends shaping how companies deliver innovative customer experiences that drive business value now, and into the future.

Human Insight World 2021 keynote speakers

This keynote, which will dive into best practices for using Customer Experience Narratives (CxNs) is one you surely won’t want to miss. If your role has a hand in CX (hint: it does), this session will help you learn how to gain a vivid first-hand view of what your customers are thinking, and experiencing–so you can harness the power of empathy for your business.

Unique spotlight sessions lineup

There’s no shortage of recognizable brands making speaking appearances at our North America tour date. That’s because we believe that the most compelling conversations are driven by those who live and breathe customer experience, human insights, and empathy in their unique roles every day.

Human Insight World 2021 North America Spotlight Speakers

Here’s a sneak peek of their sessions, or you can review the full agenda:

  • Challenge your assumptions: how to bring customer perspective into your design process
  • Scaling research: lessons from a preschool teacher
  • How to engage stakeholders in a virtual and global world
  • The role of emotional connection in driving innovation, customer loyalty, and better business results

Reserve your virtual seat

We’ve yet to announce our closing keynote, but if you’re already inspired by the all-star lineup we’ve selected, be sure to get your ticket.

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About the author:

Noelle is Director of Global Events and Field Marketing at UserTesting where she leads and oversees conferences, field events, and our very first customer roadshow—The Human Insight Summit!