Introducing Human Insight World: UserTesting’s virtual customer conference

Noelle Peterson | August 17, 2020
HI World blog HERO

Hola! Bonjour! Aloha! In the spirit of social distancing and the safety of our valued customers, partners, and employees, The Human Insight Summit (THiS) is moving to a fully-virtual experience this year—Human Insight World (HiWorld)!

HiWorld is an interactive, online event designed to bring customer experience professionals together to learn and collaborate. Attendees include the best in research, design, product, and marketing from Fortune 500 companies to small and medium-sized businesses. 

What to expect at Human Insight World

Join us at HiWorld to discover new ways to use human insight in your role to create world-class customer experiences. Hear from your peers as they share their unique customer stories and use cases that leverage human insight and customer feedback to drive business results. In addition, be sure to take note of best practices across industries, so you can get the most out of the UserTesting platform while you network with peers.

Human Insight World’s virtual agenda

HiWorld takes place over three, half-days on October 12-14, 2020. Each day is a little different—packed with group breakout sessions, live keynotes, classroom-style workshops, Q&A, networking, and more!

Additionally, we’re excited to announce that for the first time we’re hosting three different breakout tracks, designed to ensure you’re joining the sessions most important to your role and organization:

  • Power of Research: strategies for maximizing the value of world-class UX research
  • Insights for Business: how to make human insights central to any team’s business strategy
  • Customer Feedback Fundamentals: best practices for designing, executing, and growing a research program

Recognize CX excellence at the illumi Awards

The illumi Awards seek to inspire the world to think about human insights as a key ingredient for customer experience excellence, product and marketing innovation, and team success. The awards recognize and celebrate the individuals and organizations that utilize the UserTesting Platform to make a meaningful difference in these areas.

Read more about the illumi Awards here. Although nominations are closed for this year, you can still get a jump start on entering your nomination for 2021! Follow this link to submit an application for the 2021 illumi Awards.

Get your tickets

We’ll announce the full agenda and speaker lineup soon. In the meantime, be sure to reserve your spot at our first, free virtual customer conference.

Become a sponsor

If you’re interested in showcasing your brand in front of thousands of UserTesting’s customers, become a sponsor and email us at

Register for HiWorld 2020

Join us for three days of interactive experiences designed to bring customer experience professionals together to learn, network, and be entertained.

About this author:

Noelle is Director of Global Events and Field Marketing at UserTesting where she leads and oversees conferences, field events, and our customer conference, The Human Insight Summit!