Connect with your exact customers
See, hear, and talk to your customers
Uncover insights about any experience
Share key insights across your organization
Listening to and empathizing with customers is core to UserTesting’s mission. And our latest updates to the UserTesting Human Insight Platform showcase new test types and interactive visualizations that help you meet your customers’ evolving needs.
Included in this January 2021 Product Release are the following features and updates:
Card sorting is a research method used to group, label, and describe information more effectively, based on feedback from customers or users. Previously, in-person card sorting was the favored method of testing (over remote) because it allowed researchers to gather qualitative customer insights in addition to the quantitative. With card sorting now available on the Human Insight Platform, you can capture qualitative insights remotely alongside the quantitative.
For more information on card sorting and when to use it, you can read the deep dive, here.
Meeting your customers’ needs means understanding what matters most to them. Product managers, UX researchers, and CX stakeholders are constantly prioritizing features and projects based on the needs of their customers. What better way to do that than by letting your customers weigh in?
With our newest test type, you can now get objective feedback from customers to help you prioritize tasks or features on your product roadmap or project plan. This will help you make informed prioritization decisions that reduce the risk of likelihood you work on the wrong tasks first, and will help secure internal alignment.
Combined with the UserTesting Panel, the prioritization matrix will provide you with insights that tell you what your customers expect you to focus on, and the UserTesting video recordings will uncover why they need it.
Easily test unreleased iOS mobile apps in a seamless, native Apple iOS experience. Gathering feedback before releasing to the App Store ensures you address any essential features or flaws at any stage of your development cycle. With the added ability to use TestFlight, our customers have even more options when testing unreleased apps with their own users and UserTesting panelists.
For more information on TestFlight mobile iOS testing, you can read the deep dive, here.
The system usability scale plus is a great tool for measuring the perceived usability of a product or experience. The scale consists of a ten-item questionnaire with five response options for test participants—ranging from strongly agree to strongly disagree. It also includes two optional questions that measure adjective rating and promoter score.
Our solution calculates the SUS score as well as learnability, usability, adjective average, and net promoter scores based on participant responses. This is especially helpful if you need:
Similar to the prioritization matrix, when combined with the UserTesting Panel, our SUS+ solution will provide you with both the quantitative and qualitative insights that reveal your customers’ perceived usability of a product.
As part of our ongoing efforts to simplify post-test analysis, we’re excited to announce that click maps will join Interactive Path Flows as the latest update in our strategy to aggregate participant interaction data into visualizations.
Click maps provide an interactive visual representation of all participant clicks and inputs on websites and hosted prototypes. This saves time during post-test analysis by helping companies quickly evaluate critical site interactions and then drill down further to get additional context and watch customers explain their thought process as they complete tasks and navigate sites.
For more information on click maps and how it fits into our overall interactive visualization offering, you can read the deep dive, here.
We release product updates on a quarterly basis. And if you’d like a full recap of our October 2020 Product Release, you can view our blog. As always, we’re excited to bring these new innovations designed to help you meet the evolving needs of your customers. To hear more about our newest capabilities, please join our January 2021 Product Release webinar.
And if you’d like to learn more about any of these features, contact your account team or reach out to us here.