Connect with your exact customers
See, hear, and talk to your customers
Uncover insights about any experience
Share key insights across your organization
Constant innovation for our customers is core to UserTesting’s mission and our latest updates to the UserTesting platform showcase integrations and cutting-edge technology that help you extend your reach and expand the spectrum of opportunities—taking your insights to the next level.
Included in the July 2020 Product Release are the following features and updates:
My Panel takes the hassle out of collecting feedback from your own audiences. Create and connect with panels of your users, partners, employees, and more through the UserTesting platform. Efficiently capture insights from your ideal audience by recruiting, managing, and targeting test participants through the platform while getting feedback through self-guided video recordings or Live Conversations.
At a glance, My Panel allows you and your teams to:
You can read the deep dive into our My Panel release, here.
Country demographic filters make it easy to target test participants living in different parts of the world. Australia, Canada, India, United Kingdom, and the United States are our standard country filters that support the most frequent testing with several screener questions and multiple demographic filters. As the UserTesting Panel grows from global applicants, so does the ability to target and test with participants in even more countries across the globe.
We are happy to announce the release of additional country targeting filters—an easy way to target test participants in more countries. Now easily connect with participants in Argentina, Austria, Belgium, Brazil, Colombia, Costa Rica, Denmark, France, Germany, Greece, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Philippines, Poland, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, and UAE—for a grand total of 30 additional country targeting filters.
In April we released Sentiment Tagging. And continuing along the path of helping customers locate key moments related to sentiment, and leveraging machine learning to provide sentiment analysis at an insanely fast speed, we’re pleased to introduce Suggested Sentiment.
Suggested Sentiment automatically surfaces moments of negative and positive sentiment when you are reviewing a completed session in the UserTesting video player. These machine learning-generated indications automatically highlight phrases to help you more quickly locate important and interesting moments of insight—ensuring your time is optimized and spent on high impact analysis.
You can learn more about how Suggested Sentiment works, here.
It’s our mission to provide product managers and developers with the technology and integrations they need to collect, share, and leverage customer insights where and when they need it most.
Starting today, you can now share and view UserTesting video clips directly within Jira, the #1 software development tool used by agile teams, to gain immediate access to customer insights.
You can learn more about our third technical integration, here.
Learning about your customers’ lives—where they are, what they’re doing, and how they go about completing everyday tasks—yields a cornucopia of insights that helps you design targeted experiences that meet your customers’ needs.
Available later in July, improved Camera Tasks for mobile tests will provide a streamlined experience when creating tests that uses the participant’s rear-facing camera on their mobile devices. By using participants’ cameras as a direct sightline into their lives and environments, you can be everywhere they are, and see everything they encounter and experience. This is especially important these days where COVID-19 shelter in place restrictions make it impossible to run on-premise lab testing and conduct at-home visits.
Stay tuned. We'll share more about Camera Tasks for mobile tests on our blog.
We’re excited to bring these new innovations designed to help you get feedback more efficiently and effectively than ever before. To hear more about our newest capabilities, please join our July Product Release webinar.
If you’d like to learn more about any of these features, contact your account team or reach out to us here.