UserTesting Blog

Featured articles

  • Blog

    A note to our customers: what we’ve learned, what we’ve changed, and what’s next

    Over the past year, my leadership team and I have spent a lot of...
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  • UserTesting was named a Leader in The Forrester Wave™: Experience Research Platforms, Q1 2026.

    Blog

    UserTesting named a leader in The Forrester Wave™ for Experience Research Platforms, Q1 2026

    Experience research is evolving rapidly—becoming more continuous, more collaborative, and more deeply embedded in...
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  • UserTesting acquires User Interviews, a premium participant recruiting platform. Together, UserTesting and User Interviews are creating the industry’s most comprehensive and scalable customer insights solution, strengthening how organizations access real customer perspectives to make better decisions.

    Blog

    UserTesting and User Interviews join forces to strengthen the industry’s most trusted source of customer insights

    Today, UserTesting announced the acquisition of User Interviews, a premium participant recruiting platform. Together...
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  • Photo of a man and a woman at a desk pointing at a computer screen having a discussion

    Blog

    CX vs. UX: what’s the difference?

    While user experience (UX) and customer experience (CX) aren’t the newest acronyms born out...
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All articles

Blog

Writing and refining your UX research objectives

​ While winging it and hoping for the best might work in some life...
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A diverse group of colleagues standing in a modern office, attentively listening to a presentation given by a man in a suit at a whiteboard

Blog

Don't be intimidated by unexpected customer feedback

When was the last time you received unexpected feedback? It could be during a...
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Blog

How to test screen reader usability

​ Accessibility is a marathon, not a sprint. - Natalie Russell, UserTesting Accessibility Lead...
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Blog

6 ways to accelerate the product development process

How do you take the guesswork out of the product development process? Is it...
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Blog

Top 5 digital product mistakes (and how to avoid them)

95% of new products released in any given year will fail. That’s according to...
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Blog

UX writing and marketing writing: what’s the difference?

My career started with writing for various marketing departments until a UX writing internship...
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Person waving hello to someone on a zoom call

Blog

Unmoderated focus groups

​ Have you ever wondered what customers say about your brand behind closed doors...
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Image of close up hand drawing

Blog

Getting started with UX research

Picture your favorite website or app. Behind the shiny landing pages and smooth interface...
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Blog

Moderated focus groups

If you aren’t new to usability testing , you likely already know that testing...
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