UserTesting Blog

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  • UserTesting was named a Leader in The Forrester Wave™: Experience Research Platforms, Q1 2026.

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    UserTesting named a leader in The Forrester Wave™ for Experience Research Platforms, Q1 2026

    Experience research is evolving rapidly—becoming more continuous, more collaborative, and more deeply embedded in...
  • UserTesting acquires User Interviews, a premium participant recruiting platform. Together, UserTesting and User Interviews are creating the industry’s most comprehensive and scalable customer insights solution, strengthening how organizations access real customer perspectives to make better decisions.

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    UserTesting and User Interviews join forces to strengthen the industry’s most trusted source of customer insights

    Today, UserTesting announced the acquisition of User Interviews, a premium participant recruiting platform. Together...
  • Blog

    5 rules for creating a good research hypothesis

    A hypothesis is a proposed explanation made on the basis of limited evidence. It...
  • Photo of a man and a woman at a desk pointing at a computer screen having a discussion

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    CX vs. UX: what’s the difference?

    While user experience (UX) and customer experience (CX) aren’t the newest acronyms born out...

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How to integrate continuous user testing into your product development workflow

Last week we sat down with Edmond Lau, author of the book The Effective...

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Insights that speak your language: April 2022 product release

Every spring presents us with a reminder to refresh and renew. This doesn’t just...

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Qualitative vs. quantitative research: what's the difference?

While the topic of qualitative vs. quantitative research sounds intimidating, they’re easy concepts to...

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Using rating scale questions in your UX research

In a previous post, Streamline your UX research with customer experience analytics , we...

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Stay connected to your customers with templates for IoT and connected devices

Years ago, connected devices were more of a novelty than a necessity. Today, it’s...

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UserTesting templates for social commerce testing

Retail, and how people prefer to shop, is constantly changing. Whether it’s through new...
a person pointing at some plans

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How to create a UX research plan

The concept of research planning can be met with mixed emotions. Some may say...

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How to build a customer experience strategy

Organizations are getting intentional about ensuring that decisions are customer-centered. Some are even installing...

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Empowering more teams with customer perspectives: January 2022 product release

“New year, new me” may seem like a proverbial cliche as the calendar turns...