Blog
Don’t let good CX get lost in translation: 3 tips on localization
Localization is the process of taking the context of an original message and transforming...
Blog
UserTesting named a Leader in G2’s 2020 Winter Grid Report®
The Crowd has spoken, and for the fourth time in a row, UserTesting has...
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All I want for Christmas is customers—do UK retailer’s festive ads bring them in?
Every year in the UK, we wait with anticipation and excitement for the first...
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7 strategies for collecting product feedback
Collecting product feedback is essential for launching products your customers not only need but...
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Afraid no one will take your industry survey?
While this post is certainly a shameless plug for you to take our 2020...
Blog
Why jargon is the silent killer of customer experience
Let’s begin with the low hanging fruit. (Kidding, even typing out the phrase “low...
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4 considerations for building customer empathy into your B2B marketing
B2B customer empathy creates trust. Trust builds loyalty. And loyalty builds lifetime customer value...
Blog
How to find your way to the customer experience promised land
Customer experience has become so important—even more important than products themselves—that more than 80%...
Blog
3 key insights from Forrester’s CX Europe 2019
More than 500 of Europe’s top CX professionals came together in London last week...
