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Screenshot of MURAL and UserTesting test with participants

Blog

Reinventing how we work through digital transformation and collaboration

As Jim Kalbach likes to say, work is not an office it’s what we...

Blog

How to build strong design teams that scale

How do you build a customer-focused design team that scales? Susan Rice has done...

Blog

How to delight your raving fans through customer listening

It doesn’t seem intuitive—from a design perspective—to add steps to a sign-up process, but...
Photo of someone's hands reaching for a bowl of food

Blog

UserTesting’s Squash Hunger initiative provides over 200,000 meals

Millions of people around the world don’t know where their next meal will come...
Photo of a man and a woman at a desk pointing at a computer screen having a discussion

Blog

CX vs. UX: what’s the difference?

While user experience (UX) and customer experience (CX) aren’t the newest acronyms born out...

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How Canva uses a blend of UX and functional bug data to improve global customer experience

Since launching in August 2013, Canva has been empowering the world to design. Today...

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Executive alignment drives customer-centricity: insights from a C-level strategist

Knowing your audience is foundational for marketers, UX professionals, and project managers alike. However...

Blog

Tree testing: how to evaluate website architecture

When it comes to designing websites and apps, there’s more to it than just...

Blog

Announcing the 2021 CX Watchlist: 100 rising stars in CX

Customer experience is the heartbeat of companies today. Businesses don’t just compete based on...