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Don’t let good CX get lost in translation: 3 tips on localization

Localization is the process of taking the context of an original message and transforming...

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UserTesting named a Leader in G2’s 2020 Winter Grid Report®

The Crowd has spoken, and for the fourth time in a row, UserTesting has...

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All I want for Christmas is customers—do UK retailer’s festive ads bring them in?

Every year in the UK, we wait with anticipation and excitement for the first...

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Why jargon is the silent killer of customer experience

Let’s begin with the low hanging fruit. (Kidding, even typing out the phrase “low...

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How to find your way to the customer experience promised land

Customer experience has become so important—even more important than products themselves—that more than 80%...

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3 key insights from Forrester’s CX Europe 2019

More than 500 of Europe’s top CX professionals came together in London last week...

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3 best practices for SaaS customer onboarding

If you work in SaaS, chances are you’re familiar with the enablement gap that...

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UserTesting and Qualtrics: marrying the narrative with the numbers

Consumers are exposed to better, more seamless, and personalized experiences both digitally and in-person...

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News you can use: 5 stories to inspire your customer-centric organization

There’s nothing more exciting than seeing how our customers leverage the UserTesting platform to...