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Regional healthcare system diagnoses digital pain points

A study released by the Pew Internet & American Life Project shows that 80%...

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10 LinkedIn groups every CX professional should join

LinkedIn is more than a social media channel, it’s a place to network, learn...

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UserTesting success story: how Ryanair flies past the competition

When asked how they prefer to do vacation research, U.S. consumers are nearly unanimous...
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How online grocery sites can improve their user experience

While the value of the UK’s online grocery market continues to grow (worth £12.3bn...
Woman sitting at desk looking at mobile phone

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Why is mobile web UX still so poor and what can we do about it?

Right now, in many ways, we have a better mobile web than ever before...
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Mary Meeker’s Internet Trends 2018 and the growing consumer-grade bar for enterprise software

This week Mary Meeker released her brilliant and powerful Internet Trends 2018 report. While...

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6 ways to compete in the age of the customer

The age of the customer has arrived, which according to Forrester Analyst Kelly Price...

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UserTesting success story: How Cupid's Charity improves the online fundraising experience

UserTesting recently awarded the nonprofit organization Cupid’s Charity a grant of pro bono studies...

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UserTesting success story: How Autotrader improves the car buying experience

With 14 million qualified buyers visiting their site each month, Autotrader is constantly looking...