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    Design for emotion, not usability: how generative AI changes the rules of successful software

    Most product teams are under intense pressure to deliver AI-enhanced products and features, seize...
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  • Photo of a shopper making a purchase on an ecommerce website

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    10 tips to create CTAs that convert

    ​If your website or app sells products, generates leads, collects sign-ups, or has users...
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  • Photo of a team at a conference table discussing CX strategy

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    The missing piece in your CX strategy (hint: it’s not more tech)

    If you're responsible for digital customer experience, you've probably been here: facing declining conversion...
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    How user feedback in design transforms products

    In today's rapidly evolving digital landscape, design teams are under increasing pressure to deliver...
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  • Top down view of 4 colleagues at a round desk in a meeting

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    How to build a customer experience strategy framework

    In today’s competitive market, great customer experience is a key driver of success. As...
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  • Image of frustrated user opening bank account

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    Top 5 customer frustrations with digital bank account opening

    Opening a digital bank account should be easy and user-friendly. Yet, for many customers...
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  • Photo showing A/B test on mobile phone

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    A comprehensive guide to A/B testing for CRO and UX

    Here's a familiar scenario: you're at a fork in the road with two different...
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  • Blog

    4 tips for customer-centric digital product development

    Collecting customer feedback is an integral part of the digital product development process. Product...
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  • Image of customer giving a company an NPS rating

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    How to leverage Net Promoter Scores for better CX

    When it comes to measuring customer advocacy, many businesses rely on Net Promoter Score...
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All articles

Blog

What is data-driven design and where do I start?

This #UXchat was hosted by Lassi A Liikkanen, a data-driven designer and inter-disciplinary researcher...
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6 UX design mistakes costing companies millions

In a recent UserTesting study, 36% of companies reported that their UX budget had...
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How research should inform product design - Q&A with Steve Fadden, Director of Analytics UX Research at Salesforce

In a recent webinar, Steve Fadden, Director of Analytics UX Research at Salesforce, and...
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Photo of a group of business professionals sitting around a table

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Transcripts: Pro tips

Earlier this month we announced our newest feature, Transcripts. The feature automatically transcribes verbal...
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New UserTesting feature: Transcripts

Getting insights from your videos just got easier. Companies are realizing the power of...
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5 tips for user testing at financial services companies

We recently sat down for a chat with Maggie Young, a customer experience evangelist...
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The 2017 UX and User Research Industry Survey results are in!

Thousands of professionals shared their insights on UX and user research in this year's...
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Why you should host user testing viewing parties

Reviewing results of a user testing study can seem like a chore. There’s a...
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A better landing page experience: 4 pillars to follow

This marketing infographic is part of KlientBoost's 25-part series. We’re excited to partner with...
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