Industry reports and guides for CX, UX, UI, and design

Industry reports and guides for UX, UI, CX, and design, as well as competitive CX studies to bring you actionable data and insights

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How organizations are keeping up with customer expectations

For the 10th edition, UserTesting asked 1,857 professionals worldwide how their organization keeps their experience customer-centric.

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WebMD to ChatGPT: The new era of digital diagnosis
UK consumer perceptions of AI in healthcare
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WebMD to ChatGPT: The new era of digital diagnosis
Australian consumer perceptions of AI in healthcare
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WebMD to ChatGPT: The new era of digital diagnosis
US consumer perceptions of AI in healthcare
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Spark, nurture, and fire up empathy to drive innovation

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Planning guide 2024: Customer experience

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Australian consumer perceptions of AI in retail and ecommerce

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UK consumer perceptions of AI in retail and ecommerce

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US consumer perceptions of AI in retail and ecommerce

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How health insurers are advancing UX

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