UserTesting Blog

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  • UserTesting was named a Leader in The Forrester Wave™: Experience Research Platforms, Q1 2026.

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    UserTesting named a leader in The Forrester Wave™ for Experience Research Platforms, Q1 2026

    Experience research is evolving rapidly—becoming more continuous, more collaborative, and more deeply embedded in...
  • UserTesting acquires User Interviews, a premium participant recruiting platform. Together, UserTesting and User Interviews are creating the industry’s most comprehensive and scalable customer insights solution, strengthening how organizations access real customer perspectives to make better decisions.

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    UserTesting and User Interviews join forces to strengthen the industry’s most trusted source of customer insights

    Today, UserTesting announced the acquisition of User Interviews, a premium participant recruiting platform. Together...
  • Blog

    5 rules for creating a good research hypothesis

    A hypothesis is a proposed explanation made on the basis of limited evidence. It...
  • Photo of a man and a woman at a desk pointing at a computer screen having a discussion

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    CX vs. UX: what’s the difference?

    While user experience (UX) and customer experience (CX) aren’t the newest acronyms born out...

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4 tips for healthcare product managers to turn feedback into action

When it comes to building healthcare products and experiences, it’s complicated. Not only do...

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DIY research: how to collect UX feedback on your own

Thanks to DIY research, connecting with customers and your target audience is now within...

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Level-up your Research Ops program with UserZoom's first EnjoyHQ integration

A Research Operations program can make your user research activities easier, more consistent, and...

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Introducing short test: validate any decision with five-minute video responses

When it comes to making decisions, there’s a lot that can influence the final...

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Save time with machine learning-powered data visualizations

Analyzing qualitative data can be time-consuming. Typically, we must watch session videos one after...
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5 ways to build customer trust on your site or app

Each time a potential customer interacts with your site or app, you have an...

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Why B2B companies need to compete on great CX to win over customers

In the past, a small number of behemoths dominated the B2B market, but today...
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Ethics of emotional intelligence in UX research

There’s no doubt that emotional intelligence plays an important role in UX. But along...

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Exploring our Moderated Testing solution with Christian Rohrer

In the following video, you’ll see the mobile testing capabilities we offer in our...