Public sector

Post Office UK + UserTesting

See how Post Office obtains insights regarding their digital products and in-store services, to the delight of customers and postmasters

Remote video URL
  • Significant cost savings based on eliminating traditional lab sessions
  • Insights from tests enable customers to purchase items online more easily
  • Democratization of insights to in-branch, commercial, marketing, and other depts.
I love having live conversations with customers because it's like being in a lab, but also I can share it so easily with my stakeholders and anybody else in my team who I can invite to watch, too.
Penny Rance UX Researcher
Penny Rance UX Researcher, Penny Rance