Introducing the Human Insight Platform

A platform where you can see, hear, and understand real people as they react to your concepts and designs or engage with your products and experiences.

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How it works

Target any audience

Quickly capture high-quality, diverse perspectives from the UserTesting Network, partner networks, and your own network. Define your audience and choose your sample size. We’ll handle the rest.

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Gather comprehensive feedback

The Feedback Engine helps capture human insight throughout the product development lifecycle. Our comprehensive testing solution adapts to meet your team’s testing needs.

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Analyze, understand, and measure

Quickly identify key insights and measure performance with AI-powered analytics and visualizations, designed to save time and simplify post-test analysis.

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Amplify customer insights

Build a common understanding of your customers throughout the organization by sharing insights, highlight reels, and clips with stakeholders directly into commonly used tools.

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What's the ROI on your customers' feedback?

Calculate the impact insights from your target audience could have on revenue, operational efficiency, and retention.

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Why organizations partner with UserTesting

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    Forrester names UserTesting a leader in experience research platform

    UserTesting received the highest possible scores in 20 criteria in 2023

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    Fastest way to quality human insight

    Feedback within a few hours with purpose-built Audience Solutions

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    Flexible and comprehensive Feedback Engine

    Understand the what and the why with a single platform 

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    3,000+ customers around the world

    Discover how thousands of teams create exceptional experiences with the help of human insight

    Customer stories
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    Solutions

    For Digital Experience teams

    Discover how to optimize digital shopping with real human insights to improve conversions and loyalty.

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    Solutions

    For Marketing teams

    Drive growth, optimize digital experiences, and more effectively manage brand reputation with critical insights from real customers. Get on-demand feedback on all your marketing campaigns and assets.

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    Solutions

    For Product teams

    Make confident product decisions with real-time customer feedback from UserTesting. Validate ideas, reduce rework, and drive adoption—faster.

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  • 2022 CX Industry Report

    Solutions

    For Design teams

    Validate and refine UX designs fast with real user insights from UserTesting—no research expertise needed. Launch with confidence.

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    Solutions

    For CX teams

    Optimize customer experience with real-time feedback and insights from your users.

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    Solutions

    For UX research teams

    Empower UX teams to make smarter product decisions with real-time insights from actual customers using scalable UX research tools.

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    Solutions

    Executives

    Steward a more customer-centric organization with insights from your customers. Drive business growth, increase product adoption, and grow customer loyalty with a proven framework for scaling human insights and customer empathy throughout the organization.

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    Solutions

    Enterprise

    Quickly capture rich, video-based feedback from customers, prospects, employees, and more to innovate and build exceptional brand experiences.

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  • teaser image for solutions startups

    Solutions

    Startups

    Capture rich, video-based feedback to make decisions with confidence, ensure product-market fit, and accelerate innovation and growth.

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    Solutions

    Mid-market

    Quickly capture rich, video-based feedback to increase speed-to-market, adapt to changing customer needs, and grow into world-class brands.

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    Solutions

    Small business

    Drive growth and innovation through fast, remote customer feedback that anyone on the team can access to create customer-centric products and experiences.

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    Solutions

    Financial services

    Innovate and optimize experiences to drive trust and customer loyalty

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    Solutions

    Ecommerce

    Create frictionless online shopping experiences by optimizing your ecommerce experiences and boosting conversions with human insight

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  • Solutions

    Consumer technology

    Keep up with the rising demand for exceptional consumer technology experiences.

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    Solutions

    Healthcare

    Understand and empathize with patients to improve healthcare experiences and drive loyalty

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    Solutions

    Media and entertainment

    Uncover how your audience engages with content across every touchpoint.

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  • Automotive

    Solutions

    Automotive

    Get customers where they need to go with exceptional automotive experiences

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    Solutions

    Gaming and gambling

    Up the ante with winning gaming and gambling experiences

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  • Solutions

    Travel and hospitality

    Exceed traveler expectations for health, safety, and personalized, memorable experiences.

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    Integrations and plugins

    See how UserTesting helps you do more with your existing tools and solutions to further optimize your customer experience.

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    Services

    Professional Services

    We're experts on industry-leading UX methodologies with over 200 years of cumulative experience to support you through every stage of your journey.

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    Glossary term

    Mobile testing

    Mobile testing is the process by which mobile apps and digital experiences (like websites and ecommerce) are tested for relevance, functionality, usability, and consistency.

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    Templates

    Get started with our expert-designed test templates. Use them as-is, customized to fit your exact needs.

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Why organizations partner with UserTesting

  • chat icon

    Forrester names UserTesting a leader in experience research platforms in 2023

    Learn more
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    3,000+ Customers around the world

    Customer stories
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    Video-first Customer Experience Narratives (CxNs)

    Get a vivid, first-person understanding of an experience with CxNs

     

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    Fastest way to quality human insight

    80%+ of CxNs complete within a few hours through our global, opt-in contributor network

     

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    Platform that scales across your teams

    Simple user experience designed to scale with flexible, pre-built templates

     

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Forrester: UserTesting delivers a 665% ROI over three years

A recent Total Economic Impact™ (TEI) Study, conducted by Forrester on behalf of UserTesting, illustrates how organizations using the UserTesting Human Insight Platform can realize $2.03M in value and 665% in ROI over a three-year period.

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Open API and ecosystem

Get feedback on any experience and share insights anywhere with UserTesting’s 
ecosystem of integrations and plugins.

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