Insight Core

The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.

A solution developed specifically for CX leaders and teams to gather and analyze human insight for every interaction with your product, with everything you need to create custom tests from scratch.

STARTUP

Platform features:
Dashboard
Custom tests: “Create from Scratch”
Saved networks
Saved Screener Management
Template Library
Access to contributors1
Contributor view
Demographics
Metrics
In-line survey questions and metrics
Self-guided video recordings
Highlight reels
Insights Summary
Sentiment Tagging
Trello and Slack integrations
1 Digital property bundle2
Configurable SSO (by request).

Includes (per test):

  • 2 screener questions
  • 5 contributors

PROFESSIONAL

All Startup features, plus:
Saved Audiences
Saved Test Plans
Invite Network
Advanced self-guided video recordings3
Advanced demographics
Third-party video uploads (1 TB)

Includes (per test):

  • 4 screener questions
  • 10 contributors
  • Unlimited Invite Network contributors

PREMIUM

All Professional features, plus:
Live Conversation4
Custom Network
Transcripts
Enhanced Metrics (incl. Mobile Web and Interactive Path Flows)
Keyword map (English only)
Access to International test contributors
Multiple Workspaces
10 Digital property bundles2
Template access control
Approval Flow (by request)
Secure prototype hosting
Third-party video uploads (4 TB)

Includes (per test):

  • Unlimited screener questions
  • 15 contributors
  • Unlimited Invite Network contributors
  • 5 Live Conversation contributors

Onboarding available at additional cost

1 Includes contributors located in US, CAN, UK, AUS, and IND.

2 A digital property bundle consists of one website, mobile site, android app and IOS app associated with a specific brand (includes unlimited competitor properties).

3 Advanced self-guided video recordings include balanced comparison, in-line survey questions and metrics, and secure prototype hosting.

4 Up to 60 minutes per session.

STARTUP Each license includes up to: PROFESSIONAL Each license includes up to: PREMIUM Each license includes up to:
Light
Licensed User 		3 tests per year
5 licenses per company 		3 tests per year 3 tests per year
includes Live Conversation Tests
Standard
Licensed User 		15 tests per year
5 licenses per company 		15 tests per year 15 tests per year
includes Live Conversation tests
Unlimited
Licensed User 		Unlimited tests per year
1 license per company 		Unlimited tests per year Unlimited tests per year
250 Live Conversation contributors per year
Add-ons
Information architecture testingAccess to card sorting, System Usability Scale Plus, and Prioritization Matrix; available for Professional and Premium editions only

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