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Insight Core

The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.

A solution developed specifically for CX leaders and teams to gather and analyze human insight for every interaction with your product, with everything you need to create custom tests from scratch.

STARTUP

Platform features:
Dashboard
Custom tests: “Create from Scratch”
Saved Panels
Saved Screener Management
Template Library
Access to participants1
Demographics
Metrics
In-line survey questions and metrics
Self-guided video recordings
Highlight reels
Sentiment Tagging
Trello and Slack integrations
1 Digital property bundle2
Configurable SSO (by request).

PROFESSIONAL

All Startup features, plus:
Saved Audiences
Saved Test Plans
My Recruit
Advanced Self-Guided video recordings3
Advanced demographics
Third-party video uploads (1 TB)

PREMIUM

All Professional features, plus:
Live Conversation4
Transcripts
Enhanced Metrics (incl. Mobile Web)
Access to International test participants
Multiple Workspaces
10 Digital property bundles2
Approval Flow (by request)
Secure prototype hosting
Third-party video uploads (4 TB)

Onboarding available at additional cost

1 Includes participants located in US, CAN, UK, AUS, and IND.

2 A digital property bundle consists of one website, mobile site, android app and IOS app associated with a specific brand (includes unlimited competitor properties).

3 Advanced self-guided video recordings include balanced comparison, in-line survey questions and metrics, and secure prototype hosting.

4 Up to 60 minutes per session.

STARTUP Each license includes up to: PROFESSIONAL Each license includes up to: PREMIUM Each license includes up to:
Light
Licensed User
3 tests per year
5 licenses per company
3 tests per year 3 tests per year
includes Live Conversation Tests
Standard
Licensed User
15 tests per year
5 licenses per company
15 tests per year 15 tests per year
includes Live Conversation tests
Unlimited
Licensed User
Unlimited tests per year
1 license per company
Unlimited tests per year Unlimited tests per year
250 Live Conversation tests per year