Travel and hospitality

Skyscanner + UserTesting

See how human insight helped Skyscanner adapt to uncertainty in a changing world

Oli Mival, PhD, Director of User Research, Skyscanner

In today’s uncertain and changing travel landscape, the most important thing we can do is to give travelers the confidence they need when making travel arrangements. UserTesting gives us the human insight that allows us to do just that.

Oli Mival, PhD

Director of User Research, Skyscanner

  • Stronger brand awareness and equity
  • Successful new product launches
  • Empowerment to make better decisions faster
  • Customer Story Teaser Images. Images are used in the cards on the Customer Story Listing Page.
    See how Expedia Group saves over seven figures a year with fast customer feedback
  • Discover how WestJet uses conversations with customers to make air travel safer and more convenient
  • Learn how testing with potential customers helped Costco Travel build a better online booking experience
  • Teaser Images for Customer Stories. These teaser images are used for the Customer Story cards on the Customer Stories Listing page.
    Discover how listening to customers and conducting 'beyond device testing' guided Alaska Airlines through the pandemic