Trusted by startups and the world’s largest companies
Get a vivid, first-hand view of what your customers are thinking and experiencing with Customer Experience Narratives (CxNs)
Capture more context about your customer with our video-first approach to CxNs
1. Observe their facial expressions and body language
2. See visuals of their experience
3. Hear their tone of voice and intonation
4. Learn from their digital and real world interactions
How it works
Ask any question
Create a test plan to ask any question or request people to perform tasks. Explore, validate, compare.
Target the UserTesting Contributor Network or connect with your own audiences.
Engage & empathize
Engage with your audience through self-guided video recordings or live conversations.
Discover & analyze
Get to insights more quickly with visualizations, transcripts, metrics, and analysis.
Create highlight reels, download, export or share in your favorite tools like Slack, JIRA and Trello.
Do you understand your customers?
The UserTesting Human Insight Platform helps you close the empathy gap
Fastest way to get quality human insight
Get rapid feedback with access to a diverse contributor network. 80% of your videos will be completed in just a few hours.
Empower all teams to empathize with the customer
Scale feedback across your organization with the most powerful and easiest to use platform on the market.
Trusted by the world’s top brands for 10+ years
Partner with the solution that delivers human insight to more than half of the world's top brands.
Scale across all teams
ProductBuild products your customers love. Use valuable feedback throughout the development process.
Design & UXKnow how users interact with your designs and fix UX issues before writing a single line of code.
MarketingAcquire, retain, and grow more loyal customers with superior brand experiences across all touchpoints.
The importance of customer experience
more loyal customers, and better business results.