Experience what your customers experience

Within a few hours, get the human insight you need to deliver exceptional products, services, or brands

Trusted by startups and the world’s largest companies

Get a vivid, first-hand view of what your customers are thinking and experiencing with Customer Experience Narratives (CxNs)

Capture more context about your customer with our video-first approach to CxNs

Woman Laughing

1. Observe their facial expressions and body language

Woman testing makeup

2. See visuals of their experience

Man on a video call

3. Hear their tone of voice and intonation

Woman working on laptop

4. Learn from their digital and real world interactions

How it works


Ask any question

Create a test plan to ask any question or request people to perform tasks. Explore, validate, compare.

Target (1)

Target anyone

Target the UserTesting Contributor Network or connect with your own audiences.


Engage & empathize

Engage with your audience through self-guided video recordings or live conversations.

Highlight reel

Discover & analyze

Get to insights more quickly with visualizations, transcripts, metrics, and analysis.


Share insights

Create highlight reels, download, export or share in your favorite tools like Slack, JIRA and Trello.

Do you understand your customers?

Organizations that optimize emotional connections outperform rivals by 85% in terms of sales growth. -Gallup
Do you understand your customers 0

The UserTesting Human Insight Platform helps you close the empathy gap

Man working on laptop

Fastest way to get quality human insight

Get rapid feedback with access to a diverse contributor network. 80% of your videos will be completed in just a few hours.

Young office workers looking at computer

Empower all teams to empathize with the customer

Scale feedback across your organization with the most powerful and easiest to use platform on the market.

Woman Leaning on Clothing Rack

Trusted by the world’s top brands for 10+ years

Partner with the solution that delivers human insight to more than half of the world's top brands.