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Technology

Udemy + UserTesting

Udemy plans future products and features according to needs of mobile learners
UserTesting | Customer Page DownArrow
About Udemy

Udemy is an online learning platform aimed at professional adults and students, developed in May 2010. As of January 2020, the platform has more than 50 million students and 57,000 instructors teaching courses in over 65 languages. There have been over 295 million course enrollments.

Udemy Achieved
50M
Improved student experiences for 50 million students across 150,000 courses in 65+ languages
desktop and mobile icon
Deeper understanding of mobile + desktop users
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Improved product and feature planning

Challenge

Udemy needed to better understand the needs and behaviors of hybrid (mobile plus desktop) users compared with mobile-only users. However, UX researchers knew that one-off interviews wouldn’t yield enough insight or make the grade.

Solution

UserTesting allowed Udemy to uncover and tap into users’ actual behavior, whenever a learning moment struck, thanks to weeklong diary studies and remote unmoderated testing.

Results

Udemy uncovered valuable new insights regarding mobile usage to inform future product and feature planning. Researchers hailed a shift in their mindset and a realization that there is a nuance in how students use mobile.
Janel Faucher
Janel Faucher Senior UX Researcher
"Thanks to UserTesting, we’re able to capture the voices of customers anywhere, all over the world."