Reports

Industry reports and guides for product, design, and competitive studies to bring you actionable data and insights.

Featured reports

Digital assets for Q3 2025 Pulse retail report

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Pulse Report: Retail, Q3 2025

Introduction to the Q3 2025 Pulse Report results The Q3 2025 Retail Pulse Report...
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As seen on my feed: a global study of social media shopping behaviors

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Black Friday and the rise of AI: how shoppers are balancing excitement, inflation, and trust

Black Friday has always been a test of patience, planning, and price-watching. But in...
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Leadership Signals

Stop Guessing, Start Knowing

How marketers can use fast feedback to break through to...

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UserTesting 2024 Retail Benchmark Report

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2024 UserTesting Retail Benchmark Report

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Which online grocery retailers deliver an exceptional customer experience?

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Which online grocery retailers deliver an exceptional customer experience?

This report is for retail executives working to deliver seamless online shopping digital experiences...
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The UK Banking Empathy Experience Index | Teaser Image

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The UK Banking Empathy Experience Index (EXi)

Why read this report It has been over a year since government legislation has...
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UserTesting Empathy Experience Index Report | Teaser Image

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UserTesting Empathy Experience Index (EXi) Report: multichannel retail

The pandemic forced organizations to change the way they do business and deliver experiences...
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Use case guidebook: testing financial services experiences

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As seen on my feed: a global study of social media shopping behaviors

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As seen on my feed: a global study of social media shopping behaviors

It’s difficult to overstate the impact of social media on nearly every aspect of...
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Credit Unions And Small Banks: Level Up Your CX Expertise | Teaser Image

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Credit unions and small banks: level up your CX expertise

For decades, credit unions and small banks have tailored their offerings to customers and...
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Consumer perceptions of AI in retail and ecommerce

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Consumer perceptions of AI in retail and ecommerce

As our lives become increasingly digital, understanding how shoppers feel about their experiences is...
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2022 CX Industry Report | Teaser Image

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2022 CX Industry Report

O ver the past several years, it’s become increasingly clear that great customer experiences...
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