Reports

Industry reports and guides for product, design, and competitive studies to bring you actionable data and insights.

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Digital assets for Q3 2025 Pulse retail report

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Pulse Report: Retail, Q3 2025

Introduction to the Q3 2025 Pulse Report results The Q3 2025 Retail Pulse Report...
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Guide assets for for usertesting and talker research study "Tariffs and trade-offs: what rising prices mean for brand trust and consumer loyalty.

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Report: Tariffs and trade-offs: what rising prices mean for brand trust and consumer loyalty

Rising prices are no longer a temporary challenge, they’re fundamentally reshaping how consumers make...
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Digital assets for Usertesting and G2 Grid report for user research winter 2025

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G2 Grid® Report for User Research | Spring 2025

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UserTesting Empathy Experience Index Report | Teaser Image

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UserTesting Empathy Experience Index (EXi) Report: multichannel retail

The pandemic forced organizations to change the way they do business and deliver experiences...
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Use case guidebook: testing financial services experiences

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As seen on my feed: a global study of social media shopping behaviors

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As seen on my feed: a global study of social media shopping behaviors

It’s difficult to overstate the impact of social media on nearly every aspect of...
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Credit Unions And Small Banks: Level Up Your CX Expertise | Teaser Image

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Credit unions and small banks: level up your CX expertise

For decades, credit unions and small banks have tailored their offerings to customers and...
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Consumer perceptions of AI in retail and ecommerce

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Consumer perceptions of AI in retail and ecommerce

As our lives become increasingly digital, understanding how shoppers feel about their experiences is...
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2022 CX Industry Report | Teaser Image

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2022 CX Industry Report

O ver the past several years, it’s become increasingly clear that great customer experiences...
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5 Key Differentiators That Set Elite Organizations Apart | Teaser Image

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5 key differentiators that set elite organizations apart

Putting your customer at the center of your business is now a basic requirement...
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Comparing The Digital Experience of the Top 5 U.S. Banks | Teaser Image

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Comparing the digital experience of the top 5 US banks

Nearly two-thirds of the US population uses digital banking services, according to Bankrate. A...
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HIPAA and Human Insight | Teaser Image

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HIPAA and human insight

A s our access to physical and mental health solutions continues to broaden through...
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