What industry experts and the press are saying about UserTesting

Press Releases

• THE USERTESTING CUSTOMER EXPERIENCE (CX) INDUSTRY SURVEY FINDS THAT 85% OF COMPANIES NEED TO IMPROVE THEIR CUSTOMER EXPERIENCE

  With the rise of the Experience Economy companies must close the empathy gap in order to compete, thrive and retain customers

  March 28, 2019

• UserTesting Empowers Companies to Drive Faster Product Development and Innovation with the Availability of Product Insight

  Product Insight provides product managers with access to on-demand customer feedback throughout the development lifecycle to make smarter and faster business decisions

  March 14, 2019

• UserTesting Makes Real-Time Human Insight Available Anywhere, Anytime with the Launch of Live Conversation Mobile

  Leading brands embrace Live Conversation Mobile to connect with customers in more flexible ways

  February 25, 2019

• UserTesting Appoints Dave Ginsburg to Chief Customer Officer

  Industry leading Customer Satisfaction (CSAT) scores and new customer service offerings in the face of massive company growth demonstrates Ginsburg’s all-star leadership

  January 29, 2019

• UserTesting Acquires Market Research Company UserMuse

  UserTesting now provides the world’s largest selection of panel demographics and access to custom audiences for B2C and B2B companies

  January 24, 2019

• Healthcare Chatbot Apps are on the Rise but the Overall Customer Experience (CX) Falls Short According to a UserTesting Report

  Healthcare chatbot apps represent potentially billions in savings for healthcare providers but trust and usability remain a factor

  January 16, 2019