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woman-presenting-marketing-strategy-to-colleagues

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How to build ROI in before you launch your next campaign

“If you want extraordinary results, you need to do something different,” says Udi Ledergor...
Photo of self-service customer portal support

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Self-service success: turning your customer portal into a retention machine

In today's digital-first world, customer portals aren't just a nice addition to your service...
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5 practical things businesses should do about AI right now

Almost all company leaders say they expect AI to transform their businesses, but many...
Person answering a live intercept test invitation online

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Tap into hard-to-reach audiences with live intercept testing

Connecting with the right audience is at the heart of great research. But what...
Photo from the 2023 THiS conference by UserTesting. This post lists 16 great CX conferences to attend.

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16 must-attend CX conferences in 2025 (and how to get maximum ROI from them)

Customer experience (CX) isn’t just changing—it’s evolving at an exponential rate. AI, automation, and...
Photo of 4 call center workers answering customer support calls

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The customer experience crisis in banking contact centers—and how to fix it

“I was so frustrated, I just kept pressing zero until I got a person.”...
Shoppers are concerned about high grocery costs including eggs

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How high grocery prices are reshaping the way America shops

"I made banana bread the other day… it called for four eggs, and I...
Photo of two women discussing agile product development

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Fast feedback beats failing fast

In Agile product development, “fail fast” means you release products as quickly and often...
Photo of team comparing results from preference testing

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Understanding preference testing: a comprehensive guide

Preference testing is a key method for figuring out which options users prefer. By...