Blog
Retail’s 2026 moment isn’t about AI adoption. It’s about Trust
If you’re a retail or brand executive heading into the next planning cycle, you’re...
Blog
AI, trust, and impact: what will shape marketing in 2026
Marketing is undergoing one of its biggest shifts in decades. AI is reshaping how...
Blog
The UX of trust: designing experiences that keep customers coming back
The data is clear: companies that prioritize customer-obsessed strategies see 51% better customer retention...
Blog
The product triad reimagined: how designers lead across product, engineering, and business
Consisting of the product manager, designer, and the engineer, the product triad represents the...
Blog
Your AI knows what customers do—but only human insight explains why
“For the last ten years, Gong has been doing AI way before it was...
Blog
The new shape of customer loyalty: 10 leaders on emotion, trust, and what keeps people coming back
The hard truth about customer loyalty is that it can no longer be taken...
Blog
The Trust Gap: Why the Customer Journey in Banking Demands Better UX
The trust gap: Why the customer journey in banking demands better UX The banking...
Blog
How AI is shaping holiday shopping in Germany
Holiday shopping in Germany is getting a digital upgrade, and the change is happening...
Blog
The RITE way to better UX: Rapid Iterative Testing and Evaluation
“We need to stop talking about efficiency. We need to talk about being effective.”...
