COVID-19 Human Insight Portal

Information and insights to help you adapt and stay connected with
your customers—now and in the future.

What we're learning

"The messages are all pretty much the same and they're becoming a bit of a cliche."

Reactions to COVID-19 messaging

Doctors and scientists are the most trusted sources of virus info. Social networks are the least.

Find out why

A rental car is basically like I have control, I could spray it down with Lysol. With rideshare, I don't feel like I have as much control.

Learn what consumers need to feel comfortable traveling again

Traveler loyalty will be based on which companies make people feel safest and most comfortable traveling with.

Understand the future of travel

UK consumers want increased communication and updates from traditional banks and fintechs.

Hear from UK consumers

Resource center

WEBINAR

UserTesting 2021 CX Industry Report explained

Join our upcoming webinar with UserTesting's Chief Insights Officer, Janelle Estes, and VP, Market Strategy, Michael Mace, to learn how the industry is evolving and how your organization may be impacted.

WEBINAR

How COVID-19 continues to change consumer behaviors

Get the latest insights from UserTesting's pandemic tracking study and learn how consumers are adapting around the globe.

WEBINAR

2021 CX Survival Guide: What happens next?

Learn actionable strategies to help you expand your methods and approaches for gathering, analyzing, and acting on customer insights.

REPORT

State of the Industry: edtech and educators

Discover how educators are adapting to teaching in remote environments, and how virtual communication companies can better meet their needs.

WEBINAR

How COVID-19 is changing the holidays for American consumers

Join UserTesting's Mike Mace he shares the latest insights from UserTesting's pandemic tracking study, including several important holiday trends for business.

Report

State of the Industry: traditional banks vs. fintechs

In this first installment of UserTesting's State of the Industry series, we look at how traditional banks compare to fintechs, and what's keeping consumers loyal to one versus the other.

INSIGHTS

How parents are planning for a pandemic Halloween

Learn how families in the Atlanta and San Francisco Bay Area metropolitan regions are preparing for Halloween during the pandemic.

INSIGHTS

COVID-19 study series: fast food retail

Learn how fast food customers across the US and UK are adapting to changing order and pickup protocols of their favorite fast food retail stores.

WEBINAR

Changing consumer buying habits, work patterns, and education

Join UserTesting's Mike Mace as he shares practical steps companies can take to address the changing buying behaviors of consumers due to COVID-19.

INSIGHTS

COVID-19 study series: holiday shopping plans

Learn how consumers across the US and UK are planning for the holiday shopping season amid the pandemic, and how retail companies can start preparing now.

BLOG

Business as unusual

Learn what it will take for people to resume their pre-pandemic buying habits—and how businesses can attract them in the meantime.

BLOG

Home delivery rules today—won’t necessarily rule tomorrow

Part two of UserTesting's July 2020 COVID-19 Impact Study, which looks into how well home delivery is working out and if consumers will continue post-pandemic.

BLOG

Remote work soars while remote schooling struggles

Part three of UserTesting's July 2020 COVID-19 Impact Study, which explores the future of work and education at home.

INSIGHTS

COVID-19 study series: B2B buyer behaviors

Discover how B2B buyer behaviors are changing during the pandemic.

WEBINAR

5 best practices for marketing campaigns during COVID-19

Hear from UserTesting's Janelle Estes and Landon Barnes as they share marketing campaign best practices during COVID-19.

INSIGHTS

COVID-19 study series: use of dating apps

Learn how people are adapting to dating life during a pandemic with dating apps.

BLOG

COVID-19 and changes in behavior: why you must relearn your customers

Learn how the pandemic is changing consumer behaviors and why companies need to relearn who their customers are and what they need.

LINKEDIN LIVE

Sentiments about remote learning and education technology

Find out how households are adapting to using remote learning and education technology during the pandemic.

LINKEDIN LIVE

Employee sentiment on returning to the workplace

Join UserTesting's Kandice Durden and Shanice Stewart as they discuss employee attitudes about returning to the workplace during the pandemic.

INSIGHTS

COVID-19 study series: education technology

Understand how caregivers in the US and UK are bridging the gap between remote learning and traditional schoolrooms with education technology.

BLOG

15 resources to boost your productivity during COVID-19

Don't let the pandemic stifle your productivity. Check out these resources and tips to stay on top of your game in the midst of COVID-19.

INSIGHTS

COVID-19 study series: returning to the workplace

Learn what employers can do to make the return to the workplace as smooth, safe, and comfortable as possible for employees.

BLOG

5 best practices for marketing campaigns during COVID-19

Learn how you can ensure that your marketing campaigns are relevant to and considerate of your target audience.

LINKEDIN LIVE

Consumer sentiments about telehealth apps

Join UserTesting's Karlyn Harris and Rosa Smith as they dive into consumer sentiment about telehealth apps amidst the COVID-19 pandemic.

Mother and child on video chat with doctor

INSIGHTS

COVID-19 study series: telehealth adoption

Telehealth usage is expected to grow by 80% in 2020. Learn how the COVID-19 pandemic is influencing consumers' adoption of telehealth services.

FREE ACCESS

Try Marketing Insight

Try Marketing Insight to get fast feedback on your pandemic response and learn how your customer's behaviors have changed.

INSIGHTS

COVID-19 study series: retail shopping behaviors

Learn what drives the decision to buy online versus in-store and what retailers can do to increase shopper support.

BLOG

The future of travel: what makes consumers willing to travel again

Learn what the travel and hospitality industry needs to do for consumers to start traveling again.

INSIGHTS

COVID-19 study series: trustworthiness of UK banks vs. fintechs

Find out what UK consumers had to say when we asked which they trusted most: traditional banks, or fintechs?

BLOG

44 test templates for connecting with customers during COVID-19

Use these industry-focused test templates to better understand how your customers are adapting to life during the pandemic.

LINKEDIN LIVE

Consumer reactions to advertising during COVID-19

Chief Insights Officer, Janelle Estes, and Senior Solutions Consultant, Landon Barnes, discuss the findings from their research on consumer reactions to advertising during COVID-19.

LINKEDIN LIVE

Consumer attitudes about the future of travel

Join Amanda Woods, Amrit S Bhachu, and Anthony Rogalski as they discuss the work they're doing to better understand consumer sentiment about the future of travel.