COVID-19 Human Insight Portal
Information and insights to help you adapt and stay connected with
your customers—now and in the future.
What we're learning
"The messages are all pretty much the same and they're becoming a bit of a cliche."
of Americans report severe hardship due to sheltering at home.
Doctors and scientists are the most trusted sources of virus info. Social networks are the least.
of US consumers noticed a shift in advertisement messaging.
increase in the use of fintech apps across Europe.
A rental car is basically like I have control, I could spray it down with Lysol. With rideshare, I don't feel like I have as much control.
of Americans who want to continue to commute to work post-pandemic.
Traveler loyalty will be based on which companies make people feel safest and most comfortable traveling with.
UK consumers want increased communication and updates from traditional banks and fintechs.
85 % of the US population has ordered something for delivery or pickup during the pandemic, with food orders being the most popular item.
State of the Industry: edtech and educators
In this second installment of UserTesting's State of the Industry series, we look at the edtech industry, specifically, how educators are adapting to teaching in remote environments, and how virtual communication companies can better meet the needs of educators.