COVID-19
Human Insight Portal

Information and insights to help you adapt and stay connected with your customers—now and in the future.

What we're learning

Reactions to COVID-19 messaging

"The messages are all pretty much the same and they're becoming a bit of a cliche."

Find out why

Doctors and scientists are the most trusted sources of virus info. Social networks are the least.

Learn what consumers need to feel comfortable traveling again

A rental car is basically like I have control, I could spray it down with Lysol. With rideshare, I don't feel like I have as much control.

Understand the future of travel

Traveler loyalty will be based on which companies make people feel safest and most comfortable traveling with.

Hear from UK consumers

UK consumers want increased communication and updates from traditional banks and fintechs.

Find out why

Doctors and scientists are the most trusted sources of virus info. Social networks are the least.

Resource center

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Webinar

How COVID-19 continues to change consumer behaviors

Get the latest insights from UserTesting's pandemic tracking study and learn how consumers are adapting around the globe.

2021 CX Survival Guide: What happens next?

Webinar

2021 CX Survival Guide: What happens next?

Learn actionable strategies to help you expand your methods and approaches for gathering, analyzing, and acting on customer insights.

State of the Industry: edtech and educators

Report

State of the Industry: edtech and educators

Discover how educators are adapting to teaching in remote environments, and how virtual communication companies can better meet their needs.

How COVID-19 is changing the holidays for American consumers

Webinar

How COVID-19 is changing the holidays for American consumers

Join UserTesting's Mike Mace he shares the latest insights from UserTesting's pandemic tracking study, including several important holiday trends for business.

State of the Industry: traditional banks vs. fintechs

Report

State of the Industry: traditional banks vs. fintechs

In this first instalment of UserTesting's State of the Industry series, we look at how traditional banks compare to fintechs, and what's keeping consumers loyal to one versus the other.

How parents are planning for a pandemic Halloween

Insights

How parents are planning for a pandemic Halloween

Learn how families in the Atlanta and San Francisco Bay Area metropolitan regions are preparing for Halloween during the pandemic.

COVID-19 study series: fast food retail

Insights

COVID-19 study series: fast food retail

Learn how fast food customers across the US and UK are adapting to changing order and pickup protocols of their favorite fast food retail stores.

Changing consumer buying habits, work patterns, and education

Webinar

Changing consumer buying habits, work patterns, and education

Join UserTesting's Mike Mace as he shares practical steps companies can take to address the changing buying behaviors of consumers due to COVID-19.

COVID-19 study series: holiday shopping plans

Insights

COVID-19 study series: holiday shopping plans

Learn how consumers across the US and UK are planning for the holiday shopping season amid the pandemic, and how retail companies can start preparing now.

Business as unusual

Blog

Business as unusual

Learn what it will take for people to resume their pre-pandemic buying habits—and how businesses can attract them in the meantime.

Home delivery rules today—won’t necessarily rule tomorrow

Blog

Home delivery rules today—won’t necessarily rule tomorrow

Part two of UserTesting's July 2020 COVID-19 Impact Study, which looks into how well home delivery is working out and if consumers will continue post-pandemic.

Remote work soars while remote schooling struggles

Blog

Remote work soars while remote schooling struggles

Part three of UserTesting's July 2020 COVID-19 Impact Study, which explores the future of work and education at home.

COVID-19 study series: B2B buyer behaviors

Insights

COVID-19 study series: B2B buyer behaviors

Discover how B2B buyer behaviors are changing during the pandemic.

5 best practices for marketing campaigns during COVID-19

Webinar

5 best practices for marketing campaigns during COVID-19

Hear from UserTesting's Janelle Estes and Landon Barnes as they share marketing campaign best practices during COVID-19.

COVID-19 study series: use of dating apps

Insights

COVID-19 study series: use of dating apps

Learn how people are adapting to dating life during a pandemic with dating apps.

COVID-19 and changes in behavior: why you must relearn your customers

Blog

COVID-19 and changes in behavior: why you must relearn your customers

Learn how the pandemic is changing consumer behaviors and why companies need to relearn who their customers are and what they need.

Sentiments about remote learning and education technology

LinkedIn Live

Sentiments about remote learning and education technology

Employee sentiment on returning to the workplace

LinkedIn Live

Employee sentiment on returning to the workplace

Join UserTesting's Kandice Durden and Shanice Stewart as they discuss employee attitudes about returning to the workplace during the pandemic.

COVID-19 study series: education technology

Insights

COVID-19 study series: education technology

Understand how caregivers in the US and UK are bridging the gap between remote learning and traditional schoolrooms with education technology.

15 resources to boost your productivity during COVID-19

Blog

15 resources to boost your productivity during COVID-19

Don't let the pandemic stifle your productivity. Check out these resources and tips to stay on top of your game in the midst of COVID-19.

COVID-19 study series: returning to the workplace

Insights

COVID-19 study series: returning to the workplace

Learn what employers can do to make the return to the workplace as smooth, safe, and comfortable as possible for employees.

5 best practices for marketing campaigns during COVID-19

Blog

5 best practices for marketing campaigns during COVID-19

Learn how you can ensure that your marketing campaigns are relevant to and considerate of your target audience.

Consumer sentiments about telehealth apps

LinkedIn Live

Consumer sentiments about telehealth apps

Join UserTesting's Karlyn Harris and Rosa Smith as they dive into consumer sentiment about telehealth apps amidst the COVID-19 pandemic.

COVID-19 study series: telehealth adoption

Insights

COVID-19 study series: telehealth adoption

Telehealth usage is expected to grow by 80% in 2020. Learn how the COVID-19 pandemic is influencing consumers' adoption of telehealth services.

Try Marketing Insight

Free Demo

Try Marketing Insight

Try Marketing Insight to get fast feedback on your pandemic response and learn how your customer's behaviors have changed.

COVID-19 study series: retail shopping behaviors

Insights

COVID-19 study series: retail shopping behaviors

Learn what drives the decision to buy online versus in-store and what retailers can do to increase shopper support.

The future of travel: what makes consumers willing to travel again

Blog

The future of travel: what makes consumers willing to travel again

Learn what the travel and hospitality industry needs to do for consumers to start traveling again.

COVID-19 study series: trustworthiness of UK banks vs. fintechs

Insights

COVID-19 study series: trustworthiness of UK banks vs. fintechs

Find out what UK consumers had to say when we asked which they trusted most: traditional banks, or fintechs?

44 test templates for connecting with customers during COVID-19

Blog

44 test templates for connecting with customers during COVID-19

Use these industry-focused test templates to better understand how your customers are adapting to life during the pandemic.

Consumer reactions to advertising during COVID-19

LinkedIn Live

Consumer reactions to advertising during COVID-19

Chief Insights Officer, Janelle Estes, and Senior Solutions Consultant, Landon Barnes, discuss the findings from their research on consumer reactions to advertising during COVID-19.

Consumer attitudes about the future of travel

LinkedIn Live

Consumer attitudes about the future of travel

Join Amanda Woods, Amrit S Bhachu, and Anthony Rogalski as they discuss the work they're doing to better understand consumer sentiment about the future of travel.

COVID-19 study series: Mother's Day during a pandemic

Insights

COVID-19 study series: Mother's Day during a pandemic

Hear from mothers and their families as they contemplate celebrating during the COVID-19 pandemic.

Public attitudes, behaviors, and reactions to COVID-19 in the US

Blog

Public attitudes, behaviors, and reactions to COVID-19 in the US

Discover what UserTesting learned in its research on consumer reactions to COVID-19.

COVID-19 study series: the future of travel

Insights

COVID-19 study series: the future of travel

Understand what will motivate consumers to travel once the pandemic is over.

Changing buying behaviours of UK consumers

Blog

Changing buying behaviours of UK consumers

Dig into findings from UserTesting's recent study with UK consumers in light of COVID-19.

New consumer insights amidst COVID-19

Webinar

New consumer insights amidst COVID-19

Take a deep dive into research on consumer insights amidst COVID-19, hosted by UserTesting VP of Market Strategy, Michael Mace.

COVID-19 study series: reactions to advertising during the pandemic

Insights

COVID-19 study series: reactions to advertising during the pandemic

Learn about reactions to COVID-19 advertisements and messaging.

3 COVID-19 test templates to stay connected with customers

Blog

3 COVID-19 test templates to stay connected with customers

Use these UserTesting templates to better understand, and say connected with, your customers

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Stay up-to-date with our latest research, resources, and information to help you stay connected with your customers during COVID-19—and beyond.