What do you like best about the product?

The enterprise account allowed me to choose people from my area (Canada) and filter for province. I liked that aspect and the fact it was so quick. I could get results very quickly. I also felt support were helpful in getting back to me when I had problems. For example, the tester didn't follow instructions or had some technical glitches. I liked that I could export the videos easily.

What do you dislike about the product?

The transcription could be improved, but it was great that there was any at all. The pricing for enterprise was pretty steep compared to the one-offs, and the filtering was only part of the enterprise, so that was unfortunate. Also, when I downgraded, I lost the access to the old videos.

What problems is the product solving and how is that benefiting you?

Testing the products that I build for my clients. I fundamentally used it for user testing websites. It's so clear that there is a difficulty in me and my team being too close to the product. There were so many things that I found from UT that I wouldn't have thought of. Many of the issues I could fairly easily correct.

What do you like best about the product?

I love that you get actual realtime feedback from real people. The time turnaround is also a plus. You're not waiting weeks on feedback. It's usually within hours.

What do you dislike about the product?

That sometimes it can be pricey. If you're not getting a special rate or find a coupon code somewhere, it can get expensive. But would you rather pay a premium to get great feedback, or have users bounce from your site because it's awful?

What problems is the product solving and how is that benefiting you?

I've been able to see how users navigate my site, and if the things I want on my site matter. Having the recordings is also beneficial as I can take those recordings to my higher ups and they can make data driven decisions on how the site should function and operate.

What do you like best about the product?

How fast the results are. They are back within 10 minutes.

What do you dislike about the product?

Sometimes the UX is hard to navigate for users. Or, we will have one test out and realize their is a minor issue that would affect all tests. Maybe not releasing all of the tests at once?

What problems is the product solving and how is that benefiting you?

Building out new product features and seeing if users can onboard to financial products with our flows. Is it user friendly? Does the order make sense?

What do you like best about the product?

Quick results for a wide range of tests that you can conduct on a certain market segment

What do you dislike about the product?

Maximum number of tests that can be run at one time (15) creates limitations for quantitative tests.

Recommendations to others considering the product:

Use it to gather quick, valuable, unbiased feedback from a wide range of users.

What problems is the product solving and how is that benefiting you?

Usability testing is easy and quick to conduct in small segments without having to gather people specifically for a testing session. Reduces the amount of effort needed to conduct a test

What do you like best about the product?

The fast turn around and ability to take notes in the video and create clips.

What do you dislike about the product?

Piloting the tests are a bit awkward and are not always the most accurate to view. Opening the test and opening the test website to view are difficult when they do not open together.

Recommendations to others considering the product:

Make sure to pilot test your tests before launching them!

What problems is the product solving and how is that benefiting you?

I have used usertesting to validate us design changes and concept testing. Benefits are the quick feedback turn around and screening for specific candidates.

What do you like best about the product?

It provides accurate feedback which enable the user to identify what to change from the website since UserTesting allows the user to website like and dislike from different customers and through this its quite simple for the user to improve the website. UserTesting functions like the additional screener questions havens to be very customizable and the customer service provided is quite reliable. Amazing solution on targeting the very and also the exactly participants or audience which your definitely looking for.

What do you dislike about the product?

UserTesting is not that difficult to get started even to the users without previous experience with familiar tools.

Recommendations to others considering the product:

I can recommend UserTesting as the best and effective tool for real user or the right audience targeting platform, easy to set up and its payment method is amazing.

What problems is the product solving and how is that benefiting you?

Real user or audience targeting platform and through the tool we can easily improve our website as well as our business production.

What do you like best about the product?

The participant panel and ability to launch studies and get feedback quickly. It becomes easier to use over time and there have been lots of improvements. Good for testing concepts with prospects. Ability to create highlight reels and download videos

What do you dislike about the product?

Limited participant screening capabilities and some studies take awhile to fill. Reporting is limited and still can be improved.

What problems is the product solving and how is that benefiting you?

feedback on proof of concepts, prototypes, live sites. Great also for testing competitors products. Especially given the pandemic I am quickly able to launch remote studies quickly.

What do you like best about the product?

UserTesting provides an ample amount of resources on research preparation as well as helping to promote user research in your organization. I've found these resources very helpful in preparing my own studies. Sometimes during test preparation I'll watch a few videos on methods and best practices to gain confidence to try a new method. The community UserTesting has built is an excellent place to engage with fellow researchers and folks who are also passionate about improving user research in their organization. I enjoy the discussions and often get inspired by discussion topics. This sense of community is also felt in the monthly Lunch & Learns. It's a great way to hear from leading UX researchers on best practices on a variety of topics.

What do you dislike about the product?

Sometimes I run into technical issues running studies on the platform. Although their customer service is prompt and friendly, I would prefer things to run more smoothly. For example, I've had trouble keeping my availability up to date because past timeslots will remain on the calendar and it'll cause confusion for my participants.

Recommendations to others considering the product:

Think about how UserTesting services will fit into your workflow to determine if it's right for your team. UserTesting can be very helpful if you're running a lot of unmoderated tests and need insights fast. The highlight reels can help you deliver those insights to stakeholders instead of painstakingly manually gathering artifacts from past sessions.

What problems is the product solving and how is that benefiting you?

Studies are well organized so that I can easily access past sessions. Sessions also have a chat transcription feature which is useful for supplementing my notes. Also when it comes to unmoderated testing it's really helpful to set up studies with Figma files or other materials I plan to present to the participant, and set them up in a secure manner.