What do you like best about the product?

The large pool of testers, free replacements, great insights

What do you dislike about the product?

Switch from pay-to-go model to monthly payments

Recommendations to others considering the product:

UserTesting is the leader in video consumer feedback.

What problems is the product solving and how is that benefiting you?

Feedback on user experience issues affecting conversion rate optimization.

What do you like best about the product?

The fact that I get to see, hear, and talk to prospective users or customers remotely, as they interact with my product is crazy!

What do you dislike about the product?

The price point. It's pretty expensive to set up a test.

Recommendations to others considering the product:

Not at the moment.

What problems is the product solving and how is that benefiting you?

UserTesting helps me to know if what I'm building is what prospective customers actually want. Not to mention, I can take action on the feedback I received.

What do you like best about the product?

that it makes research accessible for companies of any size with any budget. Great customer service

What do you dislike about the product?

unforeseen bugs can completely derail a research study

Recommendations to others considering the product:

I would be more inclined to interact with the community if it was part of my user flow

What problems is the product solving and how is that benefiting you?

User testing can be used for much more than usability testing. It has the benefits of being utilized for many types of research.

What do you like best about the product?

Record tests with product that have both web and mobile, survey, large pool of testers. We also need the ability to use our own testers, that was a different product however that we couldn't trial.

What do you dislike about the product?

The pricing doesn't work for a pre-seed startup, so we switched to another service which had the above and the ability to user our own testers at a price we could afford on a Pay per test plan. A pre-seed startup can't afford $20K plus a year plus pricing, there should be a pay per user plan, similar to their competition.

What problems is the product solving and how is that benefiting you?

We test all major changes to our user interface plus any areas where we we get support calls or dropoff. We love the ability to video record the users face as well as their screen to inform our designs.

What do you like best about the product?

Usertesting does a great job of quickly recruiting participants for your study, even participants that may normally be hard to find. Their interface is relatively easy to use, specifically the video playback and the transcription alongside it make synthesis of findings easier.

What do you dislike about the product?

Unmoderated tests can be tricky to get right. I use static Invision prototypes, our design team doesn't always have the ability to create a coded build. This is especially challenging for conducting unmoderated sessions. Usertesting doesn't make it easy to tie a question to a particular view or screen, it's up to the user to read the prompts and then click through the prototype. This means you have to be VERY careful of how you word questions and prompts, you run the risk of having the user click through all the screens at once but still be on the first question, or of the user getting completely stuck on the first screen.

Recommendations to others considering the product:

When creating an unmoderated test, make sure to pilot test it multiple times with colleagues before launching live. It's very frustrating to get bad or unusable results because of an error in your phrasing or prototype.

What problems is the product solving and how is that benefiting you?

I use Usertesting as an option for quickly needed research insights and when conducting moderated interviews isn't feasible timewise. Usertesting helps give you a relatively good pool of participants in a short amount of time (i.e. about 12 participants took my study and it took 2 days). Its a good feeling to log in and see insights waiting to be discovered.

What do you like best about the product?

We use UT a ton for comparative testing between prototypes and then between competitors. The Product team is always very excited when I can get results back within hours. Beyond the product, the support team at UT are second-to-none. Ive only had to contact them a handful of times, but every time has resolved my frustrations.

What do you dislike about the product?

I do wish the product was cheaper. We're a small start-up and UT is getting to be expensive. There are times where the testers UT finds for us are clearly just trying to make a buck. Some tests we flag and UT is always helpful at finding replacements, but I feel UT could do a better job of filtering testers and finding testers who actually contribute useful data.

What problems is the product solving and how is that benefiting you?

We're in the process of building a new and exciting tools, and UT is letting us dig deep into user expectations and helping us separate our biases from whats right.

What do you like best about the product?

includes all the options i want in one platform

What do you dislike about the product?

its expensive and could be more robust on screener options

Recommendations to others considering the product:

make the most of the platform by integrating other online tools

What problems is the product solving and how is that benefiting you?

getting moderated and unmoderated user feedback on our companies product - really easy to get participants quickly

What do you like best about the product?

Result velocity and good users suggestions

What do you dislike about the product?

Hard to say, everything was fine in my experience

What problems is the product solving and how is that benefiting you?

When I need to verify UX solution quickly, UT is a good choice