What do you like best about the product?

I liked that you could get real feedback on your website, and that it was usually pretty detailed as well. Being able to set your own questions that the tester would have to answer/navigate to was really helpful because in some ways you are better able to get targeted guidance rather then generic.

What do you dislike about the product?

My biggest frustration was with the people chosen to interact with my site. I specifically set up "pre-screening" questions because I have a really niche market. Multiple times I got people who either had no clue what my site was about (I am a tarot reader) or they disagree with my profession so they would leave really short answers. And when you are having to pay a significant amount of money for those videos it is hard when you are not getting quality testing. I really miss the free option that the company used to have. I imagine that there were people who would take advantage of it but for a small business it can be really cost prohibitive to take a risk on a video that may not be at all helpful. Having a free option, even to just get a feel for how the platform works, makes it less frustrating if the test turns out to be not useable. It was frustrating enough that I never paid for more then 3 tests (which was a significant amount of money for what I ended up getting. I also found that it was frustrating too when people gave brief answers to questions you set, or completely ignored the question. For example I might ask how easy it was to locate something and they would instead talk about how they felt about a color or an image. Still important feedback, but not what I was most concerned about, if that makes sense. Maybe a bit more attention to who gets to do the testing?

Recommendations to others considering the product:

This has a lot of potential to be helpful if you have a site that is in a more mainstream industry. More niche industries seem to be hard to place open-minded testers on. Expect that at least one test will likely be less then helpful. As of last look there is no free option any longer, so expect to pay $50-$100 just to get started.

What problems is the product solving and how is that benefiting you?

The helpful tests that I did get were key to me seeing what path needed to be taken to get to a particular place - ie, if it was easy for clients to locate. I also learned what color schemes seemed to frustrate people as well as what images they would expect to see. After implementing the changes most often submitted I saw a sales increase of 113% the first year. I have also been able to look at my site with a more critical eye.

What do you like best about the product?

Working with UserTesting is a great way to gain quick user insights to apply to tests, or live marketing. We are able to hone in on recipes or elements needing optimization.

What do you dislike about the product?

Lower account support; need to have resourcing to upload.

Recommendations to others considering the product:

Utilize for quick insights and helping to apply the right optimizations to your customers or product.

What problems is the product solving and how is that benefiting you?

Putting the right messaging and content in front of customers.

What do you like best about the product?

I appreciate the ease of use and response time. It is fun to see the responses flow into the tool and to watch the users participate in the study. It is really helpful to watch participants react to your product. You can also collaborate with your colleagues as you review the responses in real time. It is such a helpful and easy tool to use in your research process. We have had great success in our company using the tool.

What do you dislike about the product?

It takes a lot of planning for me to set up a test and I have to work with others in my company to organize a test. Thankfully it is not that the tool is hard to use or that it takes a long time to set up the test on UserTesting, it is just the fact that I have to clean up all of my files and create the files to be used during the test as well as work with a writer to establish the questions.

Recommendations to others considering the product:

Give it a try! You'll gain a lot of insight quickly.

What problems is the product solving and how is that benefiting you?

It is really easy to use the platform and I enjoy getting results back. Having video of the people responding is really helpful to understand how they are reacting in real time.It has been helpful to display our emails in front of customers to see people's feedback and get a better understanding of how they read through our communications.

What do you like best about the product?

I like how easy it is to set up a test and how I can customize tasks and questions to get the most data.

What do you dislike about the product?

Data summary isn't the best. You do have to dig into to every response to get the information you want which takes a long time but also does tend to bring issues to light.

Recommendations to others considering the product:

Its one of the best users testing tools out there. Their 5 second test is a great starter if you're not ready for a full commit.

What problems is the product solving and how is that benefiting you?

We use user testing for ways to improve our conversion rate and also test new or existing features on the site. It gives us great insight in how people are using features and what issues they're having.

What do you like best about the product?

Great for getting quick feedback from real people that can be screened to get focused responses.

What do you dislike about the product?

Participants can sometimes rush through certain sections which can make it a challenge to validate multiple choice responses.

What problems is the product solving and how is that benefiting you?

Getting feedback on new features and ideas for our product development. Benefits include being able to narrow in on product decisions and reduced investment in unnecessary features.

What do you like best about the product?

Automated transcript of interviews and easy + fast recruitment of members based off of detailed selection criteria

What do you dislike about the product?

App experience is big and can sometimes be hard to navigate

What problems is the product solving and how is that benefiting you?

Testing concepts and prototypes for usability, comprehension and to discover content ideas + user insights

What do you like best about the product?

Easy set up, i can do everything myself, i can write notes as i watch the videos, quick snips of the videos

What do you dislike about the product?

sometimes you don't get quality people and have to delete and start a new one

What problems is the product solving and how is that benefiting you?

really quick usability tests that dont merit a whole session, and UXR that could be biased with a moderator.

What do you like best about the product?

Our Product and Design teams can get near instant validations from our demographics. We can theorize something and confirm or reject it by EoD!

What do you dislike about the product?

The price is high, especially for small businesses. Ive been wanting to add the Live Interview feature, seeing as Im a fulltime remote employee, but the price isnt manageable.

Recommendations to others considering the product:

Usertesting is an amazing tool if you do not have dedicated researchers, if Product and or Design do the brunt of the in-house research.

What problems is the product solving and how is that benefiting you?

Mostly we use UT for small-problem solving: icongraphy, flow, design. Recently we've dug into UT's wide and deem community resources.