What do you like best about the product?

UserTesting helps us to better understand site strengths and weaknesses, and also helps complete our ecosystem of tools that give us insight into customer experience/journey. Combining quantitative and qualitative data gives merit to certain priorities that need to be addressed with our sites. The staff is also very friendly and helpful!

What do you dislike about the product?

Watching the videos can be long and tedious, however this is being addressed in the near future with new featured UserTesting will release.

What problems is the product solving and how is that benefiting you?

We mainly use UserTesting for site experience issues or enhancements. We've made many improvements to the customer experience based on behaviors and feedback we've received from testers.

What do you like best about the product?

The video editing, testing building and ease of capture is the best part of the product.

What do you dislike about the product?

The video editing dashboard is confusing where you have the option to clip and take notes or make indicators... I got lost every now and then. My goal was to know why I was making certain marks on the videos.

Recommendations to others considering the product:

The price jump in 2016 was outrageous for our team. We left UserTesting and came up with new solutions. Although UX research is gaining popularity, their budgets aren't in my experience.

What problems is the product solving and how is that benefiting you?

We mostly used UserTesting for usability testing with the release of sprints or with prototypes.

What do you like best about the product?

The quality of the user-tests is fantastic. It's very easy to setup. Being able to share video clips via hyper-link is going to win our small small usability team more opportunities to influence product development. The videos are their own value-proposition.

What do you dislike about the product?

I dislike that when I requested pricing for the Pro tools, that I got pestered by pushy salesmen for months and never received the pricing I requested. I might be able to get pre-approval for a subscription, if they would just give me a straightforward answer. This way, it'll never happen.

Recommendations to others considering the product:

If you can get budget for just one "test" video. It will be much easy to demo the potential benefits.

What problems is the product solving and how is that benefiting you?

We are building better apps for HVAC. We finally have something internally shareable, that doesn't require a lengthy explanation to go with it. This will help us build better cross-department collaboration.

What do you like best about the product?

Incredibly fast feedback from a range of users. We use usertesting.com when we're trying to get some nuance on qualitative data for our acquisition flows or when we want to gut-check pre-paywall experiences' usability.

What do you dislike about the product?

Can be a little pricey, and some customers rush through the tests. It's also obviously not setup to test experiences for existing/habituated customers. And really needs to be done in conjunction with quantitative research. Would also be great to be better able to specify user demographics.

Recommendations to others considering the product:

Be sure to clearly plan out your test plan. Users will walk through them without nuance, very quickly, and may miss things.

What problems is the product solving and how is that benefiting you?

Usertesting.com is one of many tools we use to validate designs for prospects and as a easy check for some basic usability questions.

What do you like best about the product?

It's great to be able to validate a design so quickly. The time from submission to getting results is very quick. Their customer support is excellent as well. It's great to be able to filter types of users to get someone closest to your business' demographic. The pricing seems fair and I like the credit system because I know that the credits are there whenever I need to run a test.

What do you dislike about the product?

Sometimes users don't read instructions carefully, which can invalidate a test. It's also somewhat difficult to test features that are meant for existing customers. Definitely a product better suited for acquisition testing.

Recommendations to others considering the product:

This product is best suited for testing conversion funnels and other pages meant for prospective customers.

What problems is the product solving and how is that benefiting you?

Validating designs quickly without having to schedule a user test. We identify usability errors before they go live. We are able to iterate on designs quickly and ensure the quality of an interface in a low risk environment.

What do you like best about the product?

UserTesting makes usability testing easy, and the results are fast. I usually run tests with about 5 users and will have completed studies in just a couple of hours, depending on the type of users that I'm looking for. One of the best parts is that for basic usability testing, you can use their panel and set up screener questions, which takes care of recruiting. This allows you to easily do a dry run and iron out any issues with your test script before launching it to other testers.

What do you dislike about the product?

The quality of testers is hit or miss - sometimes they're really good, and sometimes they're not. I've sent a few back for not reading the test instructions. However, the UserTesting support team is very responsive when you run into problems.

Recommendations to others considering the product:

It seems like the competition for these types of tools is intensifying. Overall, I've been satisfied with the tool, but I'd do a little research before deciding on one.

What problems is the product solving and how is that benefiting you?

I typically run remote, unmoderated tests for usability studies. I've tested all different fidelities from bare-bones wireframes to high-fidelity prototypes and live websites.

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.