What do you like best about the product?

The speed at which you can get feedback. Set overnight and see quick feedback in the morning.

What do you dislike about the product?

Not a thorough testing mechanism as you can't segment user bases carefully.

What problems is the product solving and how is that benefiting you?

Quick general feedback mostly.

What do you like best about the product?

- Getting VERY FAST study results - Studies are easy to create - Awesome support team - Great features, like templates, highlight reels, transcripts, clip maker - Useful Live Moderated study type - Easy to share the results with the team

What do you dislike about the product?

- quantitative tests are at an additional fee and need UT research team support

What problems is the product solving and how is that benefiting you?

Testing on prototypes allowed us to kill ideas fast - before they get developed and launched. Getting to hear real customer's voice - is very powerful to anyone at any level in the organization. Analytics gives us the "what" and "how many/much". UT helps us understand "why". Running competitor comparison analysis provides insightful information.

What do you like best about the product?

The speed with which tests come back to you

What do you dislike about the product?

Can't really say there is anything I dislike; it's really such a great tool to use. I think every company can find value in it.

Recommendations to others considering the product:

Just start using it and you'll start to see the value of it pretty quickly

What problems is the product solving and how is that benefiting you?

Helping stakeholders understand our customers which leads to better product decisions.

What do you like best about the product?

We can filter who we want to be included in the test group. Some novice, intermediate, or advanced users. Step-by-step guide is easy to follow

What do you dislike about the product?

For the administrator like myself, we have to be smart to re-words or re-phrases things so other people can follow our thought process. The outcomes can be very different when different people with different background/experience takes the user testing.

What problems is the product solving and how is that benefiting you?

UI/UX interface, data analysis

What do you like best about the product?

The feature that has given my team much more opportunities to gather user insights is the Live Conversation. Being able to set up a moderated test with users is a huge advantage in providing valuable feedback to stakeholders.

What do you dislike about the product?

It would be nice to know more in advance of the changing features to better optimize the tool for what we need.

What problems is the product solving and how is that benefiting you?

Most of the business problems we are solving is getting design and functionality feedback to streamline our project process and validate existing applications.

What do you like best about the product?

All sessions are recorded so you can observe the user's experience (from their point of view).

What do you dislike about the product?

Screening for specific user groups is somewhat lacking…

What problems is the product solving and how is that benefiting you?

We need to quickly test and validate designs with users and waiting on our actual customers is not always a viable option.

What do you like best about the product?

It's very user friendly and constantly adding features/functionality

What do you dislike about the product?

I wish we could do live conversation w mobile users

Recommendations to others considering the product:

This is a great tool. It has saved us so much money and tons of time and really transformed how we run our usability projects.

What problems is the product solving and how is that benefiting you?

nearly all our UI and UX is tested (at least partially) through usertesting, as is a decent amount of our concept testing.

What do you like best about the product?

Easy to set up study, and can get user feedback in reasonable timeframe. s

What do you dislike about the product?

Very limited options for survey questions. Everything else works great!

What problems is the product solving and how is that benefiting you?

Competitor study and prototype testing.