What do you like best about the product?

I like that you're able to get great feedback quickly with this tool. This tool allows me to recruit users pretty easily and get quality videos.

What do you dislike about the product?

Some of the features are "business" grade only. I used to use the tool and loved certain features. Unfortunately, those features are now not available in the individual plan. Sort of took me by surprise.

Recommendations to others considering the product:

Allow for more features in the individual account. Don't take features away.

What problems is the product solving and how is that benefiting you?

This tool allows you to get quick feedback on digital experiences from users. This helps my company solve basic usability problems with users on our design choices.

What do you like best about the product?

Ability to create highlight reels with notes! It's great that I can watch the video and note sections with comments and easily create high level versions of these videos to present to my team and also to clients. They get a better sense of how users actually interact with the features, which helps my team and clients build more empathy with users.

What do you dislike about the product?

The price is really expensive compare to other remote user test software. There are some really cool features that we can use, but only at the enterprise level, so that could be a turn off to a lot of folks who want something more affordable.

What problems is the product solving and how is that benefiting you?

Helps capture real user insights and creates a short video to provide clients to get a better idea of issues or delights users finds on new features. I also love that it helps keep my notes organized by adding them directly to the context of the video. It would be great if it allows better deliverables to present to client as the results in addition to the highlight videos.

What do you like best about the product?

The steps to create a test are easy and simple to follow. Usually get a response by someone within a few hours.

What do you dislike about the product?

Sometimes people get past the first round of questions which leads to some information not being the best it could be.

What problems is the product solving and how is that benefiting you?

Solving the problems with new designs and making sure the layout of the website is doing what it is intended to do. We are able to test it first and fix problems before something new goes live. We fix problems before so we avoid major problems when it is live.

What do you like best about the product?

That it's really easy to get a prototype in front of users. Testers are readily available and you can get high quality usability feedback.

What do you dislike about the product?

They recently changed their model to be more of a per-test basis and that has made it somewhat difficult for a company structured the way we are to use.

What problems is the product solving and how is that benefiting you?

We've solved the problem of getting things in front of a customer quickly and easily. We've also realized that by getting things in front of the customer BEFORE we build it, we save on average $20K every idea we evaluate before building.

What do you like best about the product?

The quick process, The mobile testing has the new self coding annotation that is very helpful in removing the manual writing I had to do earlier

What do you dislike about the product?

In web testing, I need to self code. The metrics tab has some of the answers in a very confusing manner You should also help create qualitative patterns of self coded quotes, as it becomes a time intensive process to do manually. Right now, we only have three questions where you find qualitative patterns Need more pointed information on when NPS scores are low, why they are low - then us manually deriving from whole video

What problems is the product solving and how is that benefiting you?

This gives me more user centred solutions, I have to personally connect it to business goal

What do you like best about the product?

Easy and efficient way to gather helpful feedback about your products. Can use any image, prototype or live designs, can get respondents all within a single day. Respondents are generally good quality.

What do you dislike about the product?

UT is a helpful research input but comes with some caveats since all the respondents have selected to be part of the panel. It's best for studies that don't rely too heavily on a very particular type of user or customer.

What problems is the product solving and how is that benefiting you?

UT provides a way to test out marketing campaigns, product prototypes, and other designs in such a quick way that it's worth doing before any release to get a temperature check on how people will respond, find usability problems, etc.

What do you like best about the product?

Videos and annotation feature (go 5 seconds back is the best)

What do you dislike about the product?

Not the greatest transparency when it comes to (additional) charges for company plan services. Too much hassle for moderated testing and some issues with app testing. Recruiting for moderated testing costs more.

What problems is the product solving and how is that benefiting you?

It has helped us identify some big usability issues and has proven helpful in communicating those to our various teams. Showing video clips of actual users is extremely helpful.

What do you like best about the product?

The tools are easy to use and provide rich insights.

What do you dislike about the product?

Watching so many videos can become tiresome over time.

Recommendations to others considering the product:

If you need fast and quick user feedback, this is the tool

What problems is the product solving and how is that benefiting you?

Trying to implement a user driven design practice.