What do you like best about the product?

I love how easy it is to create and set up a usability study to get valuable information quickly and easily for my projects. I have been working with the tool for a while, and love the new features that come out to make my job easier (like the new bookmarking feature).

What do you dislike about the product?

I don't love the Excel export, and would like to see it be a bit more robust so that I can more easily export informaiton. I'd also like a better tagging solution so that I can tag things with commonly used parts of our website and then more easily add to overall insights on that area.

What problems is the product solving and how is that benefiting you?

I'm solving eCommerce-related problems - what does the customer want? how does this work for the customer? what usability issues is the customer coming across on our site? Through using UserTesting.com, I've been able to gather feedback and data to support decisions that are being made to help make my website better.

What do you like best about the product?

I like that I can get qualitative reports of our experiences without too much hassle, money, and on a short timeline.

What do you dislike about the product?

The only problem is that sometimes users will not be truthful in order to complete tests, so backgrounds aren't always accurate,.

What problems is the product solving and how is that benefiting you?

I want to find bottlenecks in our experiences and figure out what functionality can confuse our users by watching people use our sites.

What do you like best about the product?

I enjoy the efficiency and layout of the clip creating when watching videos.

What do you dislike about the product?

There could be easier ways to separate each video into a different category.

Recommendations to others considering the product:

I recommend usertesting if you are looking for an easy to use and very well designed tool to conduct user tests.

What problems is the product solving and how is that benefiting you?

I am solving problems related to a very popular retail website and the usability of its features. Usertesing has benefited me becuase it allows me to find problems with our website and fix them to create a better user experience.

What do you like best about the product?

By far the quickest testing site at generating feedback from customers from a range of demographics, including country, gender, age and the device they use. The fact that it integrates with invision is also very useful. The clip generator is another feature which is very useful when you need to share your testing out with a wider audience.

What do you dislike about the product?

I only have a few dislikes, as a UX designer I would like to categorise different comments I make based on a tag or colour.

What problems is the product solving and how is that benefiting you?

Quickest way of solving large scale usability issues in my work.

What do you like best about the product?

How easy it is to capture and analyze the data we need!

What do you dislike about the product?

That customers from time to time will try to con us just to make a quick buck.

What problems is the product solving and how is that benefiting you?

We're understanding different kinds of digital spaces, like the new tab space for example and are working to know how people use this space to better iterate on the products our company makes.

What do you like best about the product?

If you need candid opinions about your website (functionality and others), usertesting is the best option. As a webite ownwer, you get first hand impression and opinion from selected users of your website. If you are interested in working as a tester (to earn some money) this is also a great platform for you- its is legit. Got comments and reacttions that helped improve our company's website using user testing, its a thorough platform, great for business!!!!!

What do you dislike about the product?

Nothing at all. It is available in/to all languages which makes it open to almost every one/ organization.

Recommendations to others considering the product:

Do you want a better website? test it with usertesting.

What problems is the product solving and how is that benefiting you?

Website testing

What do you like best about the product?

The ease of constructing and implementing online research tests is exceptional and feedback happens the same day. As feedback flies in customizing or reshaping the test further is simple to achieve. Further, professional and friendly staff support is quick to assist and always has helpful answers to questions.

What do you dislike about the product?

I have no dislikes with User Testing... Only great appreciation and high respect!

Recommendations to others considering the product:

Give User Testing a trial run.... Chances are you will become addicted to the ease and great access to the market feedback on your web content that you will experience.

What problems is the product solving and how is that benefiting you?

Website feedback and Internet search profiling are the two uses that I have found most beneficial. My web sites are better because I can identify weaknesses early and I enjoy the ability to follow-up with respondents through an anonymous messaging system, when useful. Further, the testers themselves are generally thoughtful and offer insightful feedback... They seem to really enjoy their experience as partners with the User Tedting platform.

What do you like best about the product?

It is simple, easy to use, and exposes a lot of nuances in user experience that would not be exposed through any other means.

What do you dislike about the product?

It is difficult to aggregate information and takes a significant amount of time to build generalized results.

Recommendations to others considering the product:

Great product, but implementation and analysis takes a fair amount of time.

What problems is the product solving and how is that benefiting you?

We are trying to discover issues in user experience and customer path flow. We've realized that a lot of bottlenecks in experience cannot be identified and proven without this tool.