What do you like best about the product?

That it's really easy to get a prototype in front of users. Testers are readily available and you can get high quality usability feedback.

What do you dislike about the product?

They recently changed their model to be more of a per-test basis and that has made it somewhat difficult for a company structured the way we are to use.

What problems is the product solving and how is that benefiting you?

We've solved the problem of getting things in front of a customer quickly and easily. We've also realized that by getting things in front of the customer BEFORE we build it, we save on average $20K every idea we evaluate before building.

What do you like best about the product?

The quick process, The mobile testing has the new self coding annotation that is very helpful in removing the manual writing I had to do earlier

What do you dislike about the product?

In web testing, I need to self code. The metrics tab has some of the answers in a very confusing manner You should also help create qualitative patterns of self coded quotes, as it becomes a time intensive process to do manually. Right now, we only have three questions where you find qualitative patterns Need more pointed information on when NPS scores are low, why they are low - then us manually deriving from whole video

What problems is the product solving and how is that benefiting you?

This gives me more user centred solutions, I have to personally connect it to business goal

What do you like best about the product?

Easy and efficient way to gather helpful feedback about your products. Can use any image, prototype or live designs, can get respondents all within a single day. Respondents are generally good quality.

What do you dislike about the product?

UT is a helpful research input but comes with some caveats since all the respondents have selected to be part of the panel. It's best for studies that don't rely too heavily on a very particular type of user or customer.

What problems is the product solving and how is that benefiting you?

UT provides a way to test out marketing campaigns, product prototypes, and other designs in such a quick way that it's worth doing before any release to get a temperature check on how people will respond, find usability problems, etc.

What do you like best about the product?

Videos and annotation feature (go 5 seconds back is the best)

What do you dislike about the product?

Not the greatest transparency when it comes to (additional) charges for company plan services. Too much hassle for moderated testing and some issues with app testing. Recruiting for moderated testing costs more.

What problems is the product solving and how is that benefiting you?

It has helped us identify some big usability issues and has proven helpful in communicating those to our various teams. Showing video clips of actual users is extremely helpful.

What do you like best about the product?

The tools are easy to use and provide rich insights.

What do you dislike about the product?

Watching so many videos can become tiresome over time.

Recommendations to others considering the product:

If you need fast and quick user feedback, this is the tool

What problems is the product solving and how is that benefiting you?

Trying to implement a user driven design practice.

What do you like best about the product?

Easy to use, quick fast. Quick responses when participants are not the best. Intuitive design.

What do you dislike about the product?

I REALLY dislike how when you make a video clip, you cannot type at the same time the video is playing. This is a horrible feature and needs to be fixed asap.

Recommendations to others considering the product:

Please, please, please fix the video clip and typing feature--this is super annoying.

What problems is the product solving and how is that benefiting you?

I am trying to understand how users interact with our site, competitor sites, identify pain points, see their experience, etc.

What do you like best about the product?

It is very fast and easy to use. We use it to recruit participants for quick testing of designs and it works great.

What do you dislike about the product?

Sometimes the participants do not follow the directions because it is remote unmoderated.

Recommendations to others considering the product:

I would recommend that you ask for a trial if you are on the fence. The users they have on their panel are good for general population testing.

What problems is the product solving and how is that benefiting you?

We use this to test quick designs with new users and there are a lot of users on UserTesting

What do you like best about the product?

I really love how easy it is to use your website. I also like the fact that your company has such excellent service (customer support).

What do you dislike about the product?

Honestly, I wish I could put something here. If I HAD to be picky and find something I dislike, it would be the amount of e-mails I get from you guys. I appreciate e-mails about my tests being complete, but do I really need one to tell me my metrics are ready to be downloaded?

What problems is the product solving and how is that benefiting you?

We are trying to launch a new website and we have found UserTesting to be incredible helpful in finding issues (large and small). We have optimized and now find ourselves in an extremely competitive place with regards to usability.