What do you like best about the product?

UserTesting is a great tool for running quick remote usability tests. You can set up a test and run 5-6 users within an hour, which is obviously way faster than running in person moderated tests. Their UI (both for setting up tests and for reviewing videos) is well set up and easy to use, and they have a large and varied group of testers, even in Canada (where I am). I've also found their support team to be friendly and responsive.

What do you dislike about the product?

This is likely true of all remote unmoderated user testing, but it is hard to give your users enough information to stay on task and not get lost without biasing how they interact. It's easy for users to get lost in the test, and it takes time and experience to learn some task writing and structuring techniques to help with this. UserTesting doesn't provide any materials to help test writers with this, which is too bad.

What problems is the product solving and how is that benefiting you?

We're a small UX team handling a large product. UserTesting is a great tool to be able to test more aspects of our product than we would be able to if we relied on moderated and/or in person testing alone.

What do you like best about the product?

Quick and easy access to real product feedback; videos of people using our product; easy test set up; great features to take notes or create clips from recordings; ability to follow up with user testers afterwards

What do you dislike about the product?

Some people have hacked the system a bit and created multiple accounts I think, so we sometimes get the same person reviewing our product multiple times. It's either that, or the unique user option has a bug.

Recommendations to others considering the product:

Use UserTesting. You will not be disappointed. And don't get hung up on other products that maybe offer a more robust feature set, but are also more expensive. They are a jack of all trades, master of none, whereas UserTesting does recorded videos of people using your product very well.

What problems is the product solving and how is that benefiting you?

Getting feedback on existing products, and new features - what do people like/dislike, what works really well, what's confusing, etc. Helps us answer specific product questions and de-risk new features before rolling them out to the public.

What do you like best about the product?

Overall my experience has been awesome. The customer service is excellent.

What do you dislike about the product?

Nothing at all. I had some slight technical issues with the site recently but tech support was amazing and it was solved promptly.

Recommendations to others considering the product:

Would definitely recommend

What problems is the product solving and how is that benefiting you?

UX/UI research

What do you like best about the product?

It's really easy to reach more users in less time.

What do you dislike about the product?

The user quality is hit or miss. Most are pretty good but there's always a few...

Recommendations to others considering the product:

Take advantage of the support team, they're great and can definitely guide you through any rough spots. Also, give them feedback. They listen and sometimes incorporate customer ideas into new version releases.

What problems is the product solving and how is that benefiting you?

Building intuitive interfaces for users to quickly complete tasks for find information.

What do you like best about the product?

First and foremost - the UserTesting.com panel is great! It is easy to get fast feedback from a range of good users. It is also incredibly easy to use the video player to skip to key tasks, to slow down or speed up and make and share video clips and highlight reels.

What do you dislike about the product?

It can be rather confusing to navigate to the information given by users while taking the screeners. There is also a single download format - an Excel document with various sheets: Session Details, Metrics, Sortable Clips, Sortable Annotations, Clips by Task + Participant, Annotations by Task+Participant.

Recommendations to others considering the product:

Perfect for those who need quick feedback and want and easy way to view and create videos of users.

What problems is the product solving and how is that benefiting you?

UserTesting.com allows our small team to accomplish more more research at a lower cost and LOE than we would otherwise be able to achieve. It has dramatically changed the way we collect data.

What do you like best about the product?

It is easy to generate efficient tests without recruiting users on my own. It allows me to spend more time conducting analysis as opposed to physically be there and moderate the tests. I also like the bookmark feature where I can create highlight reels for my test.

What do you dislike about the product?

I don't like how easy it is for a user to get lost in the process of taking the test. Sometimes I have to create test scripts and put them on Usertesting and they are not 100% conversational. It is also difficult to guide users to complete your test without putting bias information in the test script.

Recommendations to others considering the product:

I highly recommend it however, there is a human aspect to testing that is lost in translation.

What problems is the product solving and how is that benefiting you?

Usability amongst the different products and prototypes. Moving buttons, placement of certain UI widgets, and valuable feedback on verbiage choices.

What do you like best about the product?

Verbal feedback from users to specific questions.

What do you dislike about the product?

Feedback from people who are not your real customers can provide skewed results.

Recommendations to others considering the product:

Start off small and understand the best ways to use the product before you spend thousands of dollars on a tool you may not need. Also really force your account representative to provide insight on tools and ways to test. If not they will just check in when it is time to collect another payment.

What problems is the product solving and how is that benefiting you?

How useful are new features and did we build them to be as usable as possible.

What do you like best about the product?

I love how easy it is to create and set up a usability study to get valuable information quickly and easily for my projects. I have been working with the tool for a while, and love the new features that come out to make my job easier (like the new bookmarking feature).

What do you dislike about the product?

I don't love the Excel export, and would like to see it be a bit more robust so that I can more easily export informaiton. I'd also like a better tagging solution so that I can tag things with commonly used parts of our website and then more easily add to overall insights on that area.

What problems is the product solving and how is that benefiting you?

I'm solving eCommerce-related problems - what does the customer want? how does this work for the customer? what usability issues is the customer coming across on our site? Through using UserTesting.com, I've been able to gather feedback and data to support decisions that are being made to help make my website better.