What do you like best about the product?

UserTesting has a large user base that matches a variety of recruiting criteria, so I'm able to get results on my test very quickly. All test takers can be rated based on their performance, which ensures high quality of feedback. If something doesn't go as planned with the test, UserTesting customer service has been very responsive and helped me resolve issues within couple hours.

What do you dislike about the product?

I wish there was a way to automatically transcribe verbal user comments. It's a little hard to search videos for specific information or a user quote. It will also be helpful to have question formats that allow the user to compare two images side by side or rank answers in a question based on preference. Also, the open to save a test while it's being created is hard to find on the page.

Recommendations to others considering the product:

It's a quick and guaranteed way to get user feedback on a website or a prototype.

What problems is the product solving and how is that benefiting you?

I've been able to validate design concepts quickly and iterate on them based on the feedback I received form the users. This translates into huge saving for our company because we don't have to spend development hours in order to get the product in front of our users. By doing user testing, we can move through the design process a lot quicker and ensure a successful launch.

What do you like best about the product?

I can get fast feedback from a specific demographic of users from all over the country. Cost efficient - cheaper than having in-person usability testing. Recorded video of the sessions is great! I can test both mobile and desktop products.

What do you dislike about the product?

Would like to see even more powerful demographic target audience filter.

Recommendations to others considering the product:

Try it out! You will be hooked.

What problems is the product solving and how is that benefiting you?

Providing easy to use K12 school, education and parenting resources for all parents in this country. Able to easily reach and get feedback from parents living in various parts of the country.

What do you like best about the product?

I like how easy it is to use. I also love the customer service chat tool. i am always given quick response and helpful feedback.

What do you dislike about the product?

I think the screen from screener to the questions can get a little confusing so it would be nice to streamline that. I also think it would be nice to be able to start testing from the first screen b/c a lot of the time you are just iterating screeners and don' t have to go all the way through.

What problems is the product solving and how is that benefiting you?

Finding out if what we are building is useful. We do testing for creative, marketing and ecommerce. We have realized the benefit of not wasting money on development of one off ideas.

What do you like best about the product?

This is a great way to quickly get feedback on a feature or concept

What do you dislike about the product?

The tech support is very slow. We couldn't get our build to work, and when their engineers worked on it they ended up breaking the build in such a way that users couldn't run it.

Recommendations to others considering the product:

The testers are good, but I think some are racing through tests to make more money. The process to run a test is difficult.

What problems is the product solving and how is that benefiting you?

We are trying to get quick feedback on various features in an app. The usertesting testers are thorough and usually provide detailed feedback that proves helpful in the design process.

What do you like best about the product?

In our company, we supplement a lot of our qualitative work with Usertesting, it compliments other methods very nicely and can easily be turned around super quick.

What do you dislike about the product?

Sometimes we struggle with testers lying through screeners and not answering questions honestly, which can be frustrating but it's a learning curve to work through.

Recommendations to others considering the product:

one of the things we would really like in Usertesting would be for the multiple choice questions in the actual test for the tester to be able to select more than one, it seems that can only do that in the sceeners

What problems is the product solving and how is that benefiting you?

We ask a lot of our own customers on Usertesting to walk through newly developed screens on our website and app, their feedback is critical to having our own customers talk through their unique experiences and how they would like to use the online platforms.

What do you like best about the product?

I like how robust the screener allows me to be. I can easily recruit the exact participants I need for my studies. Normally (unless I have a pretty specific screener) I get results back pretty quickly as well. I've always had a pretty positive experience with the quality of participants as well.

What do you dislike about the product?

The only thing I dislike about Usertesting.com as a company is that I can only run qualitative feedback studies. I would love if they implemented quantitative survey building software and the ability to use their panel to launch quantitative studies.

What problems is the product solving and how is that benefiting you?

We're solving many business problems. Usertesting.com allows us to test early and often. We can get insights quickly which informs us to either pivot or continue in the same direction we were before.

What do you like best about the product?

Easy-to-use platform for conducting simple to complex usability and design studies.

What do you dislike about the product?

Nothing comes to mind. In the past, I had a few issues creating Highlight reel but the current UI works great.

What problems is the product solving and how is that benefiting you?

Robust tool that supplements design and research process for eCommerce site.

What do you like best about the product?

It's so easy to build a simple test and get near immediate feedback.

What do you dislike about the product?

There isn't anything I can think of that I dislike.

Recommendations to others considering the product:

It's easy to overthink tests and try to make them complex, but I have gotten the most beneficial feedback from very simple tests.

What problems is the product solving and how is that benefiting you?

We use UserTesting to understand if our designs are user-friendly and intuitive.