What do you like best about the product?

Usertesting is a great platform for remote user testing. It has a really nice UI for study creation and its customer account staff are delightful to work with. They have enabled my company to do much more user testing than would be possible through in person recruitment alone.

What do you dislike about the product?

The biggest downside to UT.com is their user cohort seemed very attenuated to click-and-do sorts of studies, so if we deploy a study that requires some pointed thought or critical feedback, we have to account for slowing participants down in the study design. UT.com's help staff is helpful but not exceptionally so, they will fix issues promptly but generally do not give advice.

Recommendations to others considering the product:

The comparison I do every year is the cost of setting up a lab and recruiting the same number of participants vs how much it would cost to do the same amount of testing in UserTesting. If your company is just a starting out in their user experience practice or is trying to integrate UX work into an agile development framework, UserTesting can give amazing results very quickly. If your company has an established UX testing framework, UT still might be able to help you do more studies, faster, but you might need different capabilities.

What problems is the product solving and how is that benefiting you?

Using UserTesting as a platform has allowed my company to double the number of tests we run to evaluate our internal projects every year. In some cases this has put valuable information in the hands of the business quickly about a proposed product, in other cases it has been used as the first qualitative step of larger, more strategic research projects.

What do you like best about the product?

Our research team likes how quickly we can put tests in front of users and how quickly we can iterate on our designs because of it. We also like the clip functionality within each session as it transcribes and helps stakeholders hear from the real users

What do you dislike about the product?

Live conversations did not work for us as they have calendar issues for areas like Phoenix.We had non-stop issues with participants not showing up at the correct time and had to abandon our project on this platform. There is also the issue of professional testers on the platform...

Recommendations to others considering the product:

In terms of being able to get your product/designs in front of a lot of users very quickly, it's a great tool. We mainly use user testing when creating and designing features for our mobile web, desktop or mobile app platforms.

What problems is the product solving and how is that benefiting you?

We are able to quickly iterate on our design ideas and product testings, as we run on lean UX methodologies.

What do you like best about the product?

UserTesting allows us to get user feedback quicker than any other tool we've used

What do you dislike about the product?

The note-taking experience can feel a bit clunky at times

Recommendations to others considering the product:

Make sure you try to user conversations feature!

What problems is the product solving and how is that benefiting you?

We're currently maintaining a library of research insights using a separate tool. It would be fantastic to have a feature like this as part of the platform

What do you like best about the product?

I like that it takes a very short time to setup, launch, and hear feedback.

What do you dislike about the product?

Often I wish I could get more help with user questions - making them non-bias. Sometimes when I send out a test I don't get to the heart of the problem.

Recommendations to others considering the product:

Ask for a trial version before you start.

What problems is the product solving and how is that benefiting you?

Saves me time instead of going to a coffee shop and having to ask strangers for feedback.

What do you like best about the product?

UserTesting is a great platform to gather unbiased and reliable insights from users about our site to continually make improvements. They are constantly improving upon the platform and always coming out with exciting new features. UT.com makes my job easier because I know I'll always be able to get human centric data back quickly so I can deliver actionable key insights to our main stakeholders.

What do you dislike about the product?

There are sometimes bugs with the platform, but the support team is always very fast to respond and help out with our needs!

What problems is the product solving and how is that benefiting you?

We are solving key business goals such as increasing conversion. UT helps us realize how to make our site more efficient, learnable and memorable for users.

What do you like best about the product?

UserTesting has proved to be an invaluable tool to help ensure that we are creating user-centered designs and experiences. We can segment their large pool of participants to test an incredibly savvy and insightful audience, with sessions available to view oftentimes in mere minutes. UserTesting has become an integral step in our iterative design process as a quick way to get quick, qualitative feedback at any stage of a design.

What do you dislike about the product?

Nitpicky stuff: The automated transcriptions of users' comments into text are not always as accurate as we'd like. The recently redesigned Metrics dashboard cannot be exported as a PDF.

What problems is the product solving and how is that benefiting you?

Prior to using UserTesting, we rarely, if ever, sought out direct feedback from our users on our designs/experiences, and because of this, we had subpar designs/experiences that didn't really meet our users' needs and expectations. Since using UserTesting, we are now creating designs and experiences specifically based on user insights/feedback so that they better meet our users' needs, so we're seeing vastly improved engagement.

What do you like best about the product?

UT is my top choice for unmoderated research. They've also recently launched a moderated session scheduler that integrates with Zoom. Using their tool is so simple and quick, and their panel is so engaged: you can typically fill a study in less than two hours and begin watching recordings immediately as they roll in. They handle all details of incentives for both moderated and unmoderated sessions, so all you have to do is set up the tasks and launch it.

What do you dislike about the product?

The screener setup process is somewhat limited, but this is what keeps things simple. There is only basic logic you can implement to allow respondents or boot them out.

What problems is the product solving and how is that benefiting you?

We collected quick unmoderated usability feedback on prototypes and production experiences.

What do you like best about the product?

UT has opened up new possibilities for our company. It is a tool we use frequently to better understand our customers, who they are, and their specific needs. UT gives us a lot of flexibility since it provides various tools to conduct comprehensive research (card sorting, usability testing, survey integration, prototype testing, moderated sessions, etc.). It is a one-stop shop for all our research needs. It is a more complete and complex platform than the other tools available out there, and thus helps us to quickly and efficiently get the feedback we need to act upon.

What do you dislike about the product?

There is not much to dislike here. It is hard to find fault with this platform since the company is constantly evolving and improving its offerings. The only negative thing is the fact that some testers do not take moderated sessions seriously, often ditching the interviews without warning.

Recommendations to others considering the product:

UT is hands-down the best tool out there. It is much better than the competition in pretty much all the aspects. It is also getting very good at moderated sessions, and will overpass any competition in this field because of the communication tool used (ie, Zoom).

What problems is the product solving and how is that benefiting you?

UT helps us better understand the needs of our clients. It helps us to stop wandering what our clients need/want, and focus our time and attention on changes that will be beneficial to our clients. UT has also been a source of inspiration for new features for our apps and platforms.