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4.2/5

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Verified User in Financial Services

Sr. Director, User Experience (UX) and Digital TechnologyFinancial services

GlobalUnited States

October 15, 2019

UX Leader

What do you like best about the product?

The product is terrific for gaining user insight necessary to help improve our digital products.

What do you dislike about the product?

There are a lot of features. The challenge I have is finding the internal resources necessary to take advantage of all the features.

What problems is the product solving and how is that benefiting you?

The challenge is understanding our users better. One of the key benefits is using it outside of typical task-oriented activities, such as image sentiment and competitor analysis.

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Verified User in Financial Services

Lead Manager - UXFinancial services

GlobalUnited States

October 15, 2019

Competitive analysis suing usertesting.com

What do you like best about the product?

I like the ability to screen for specific participants.

What do you dislike about the product?

I love the insights, but I still spend a lot of time having to watch and document all the findings.

What problems is the product solving and how is that benefiting you?

We wanted to do an interim site redesign and wanted to see what were key differentiators amongst top competitors.

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Verified User in Apparel & Fashion

UX Product DesignerFashion & Apparel

GlobalUnited States

October 15, 2019

Allowing stakeholders to understand deeper product issues.

What do you like best about the product?

Understanding insights and issues direct from our guests helps us to get business backing to support positive change across our digital platforms.

What do you dislike about the product?

Consolidation of all of this data and feedback can be quite daunting and time consuming to put together. (Not sure if this is a negative, or a UserTesting issue itself.)

What problems is the product solving and how is that benefiting you?

We are primarily using it for testing new ideas and for feature validation. The benefits come from hearing issues that might arise directly from consumers giving us a starting point to dig deeper into analytics to solve the problem.

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Samuel Cook

UX ResearcherMedia & entertainment

GlobalUnited States

October 15, 2019

UserTesting - fast and easy

What do you like best about the product?

The best aspect of UserTesting is the quick turnaround time. It takes only minutes to craft a test plan and once the test is launched, it takes as little as an hour to get quality respondents back.

What do you dislike about the product?

The biggest challenge that we have with UserTesting is recruiting for a very small customer segment. Because our target customer is so specific, we see a lot of repeat testers who meet those qualifications.

What problems is the product solving and how is that benefiting you?

The biggest problem UserTesting solves for us is long turnaround times for results and changing the expectation that quality research needs to be long, expensive studies. With UserTesting, we are showing that the organization can learn even better and even faster than what's been done in the past.

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Dan B

CRO SpecialistBusiness services

Mid-MarketUnited States

October 15, 2019

Usertesting makes understanding easier

What do you like best about the product?

The repository of pre-created questions and testing patterns makes it easy to get tests up and running with minimal investment.

What do you dislike about the product?

One downside is that it's not always clear what's the best type of test to run for specific use cases.

What problems is the product solving and how is that benefiting you?

UserTesting allows me to understand what my users want and what they're not getting from my product.

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Verified User in Package/Freight Delivery

Sr UX DesignerAutomotive

GlobalUnited States

October 15, 2019

Useful platform for gathering quick insights

What do you like best about the product?

I can design and launch a study to get quick feedback within hours.

What do you dislike about the product?

There are places in UI requiring too many clicks, and features are not organized in a way that makes sense to me. I can't think of specifics at the moment because I don't have it in front of me, but would be happy to provide feedback later if you follow up. Also, I haven't been able to figure out how to quickly capture a clip. Transcriptions are awful :(

What problems is the product solving and how is that benefiting you?

Right now I'm using it mostly to validate design concepts. Would like to expand to live convos and things like diary studies for more exploratory research.

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Verified User in Design

UX ResearcherMedia & entertainment

GlobalUnited States

October 15, 2019

It does what it is supposed to

What do you like best about the product?

Fast recruitment, highlight reels, options for live convos

What do you dislike about the product?

Difficulty in counter-balancing orders for preference tests (if more than 2 to compare), quality of participants has declined

What problems is the product solving and how is that benefiting you?

Informing and shaping design decisions and product roadmaps

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Verified User in Information Services

Market Research AnalystTechnology

Mid-MarketUnited States

October 15, 2019

Easy to Use

What do you like best about the product?

I was designing a panel screener and the platform was easy to navigate and understand what I needed to do

What do you dislike about the product?

I wish it had more built-in demographics and psychographics I could pull from ahead of my interviews

What problems is the product solving and how is that benefiting you?

Survey sample using the panel

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Pagination

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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