What do you like best about the product?

User testing makes testing available to all people, regardless of job role or industry.

What do you dislike about the product?

Not being a researcher, I am still learning a lot about conducting studies. The screener setup is the hardest part about user testing for me. I almost want more help and guidance there.

Recommendations to others considering the product:

Get creative and think out of the box.

What problems is the product solving and how is that benefiting you?

We are solving basic customer issues with UserTesting. We are learning about pain points and potential problems from the ground up. I am able to find ways to test almost anything.

What do you like best about the product?

How fast it is to get test results after launching a test

What do you dislike about the product?

the excel feedback is to cumbersome. would be great to have it more organized

What problems is the product solving and how is that benefiting you?

Feature feedback, good/bad

What do you like best about the product?

The consumer insights, mostly qualitative are amazing. Ease of use and speed of user responses as well as their quality

What do you dislike about the product?

Can't yet substitute for hands-on. I just found out about UserTesting community - initial training was nice though

What problems is the product solving and how is that benefiting you?

Prototype iteration, product packaging, concept testing, consumer research. Faster turnaround time and more confidence that what we are building will be useful.

What do you like best about the product?

UserTesting allows us to back product decisions with unbiased results. We have been able to take company business thought processes and change focus to Customer oriented processes. This has improved our digital products and helped transform our digital experience culture.

What do you dislike about the product?

Sometimes UserTesters can try to go through the test as fast as possible instead of fully reading and answering the questions.

What problems is the product solving and how is that benefiting you?

I am personally using UserTest to test the mobile app from the idea stages all the way through live product tests. We have realized sometimes less is more but also sometimes a little extra info is required.

What do you like best about the product?

The ability to get unbiased feedback about the functionality and usability of our products.

What do you dislike about the product?

Seat permissions are frustrating because they don't encourage the democratization of research. Currently others who wish to create & launch tests must go through me which is a burden.

Recommendations to others considering the product:

Refer to their educational resources for news about new and existing features

What problems is the product solving and how is that benefiting you?

Product usability, usage flows, product and feature discovery

What do you like best about the product?

UserTesting is very intuitive to use, but it is also comforting to have a support team to help with any questions. The UserTesting team helped set up my very first test, which was enormously comprehensive. I originally felt in over my head, but having a template and the support empowered me to explore options, learn more about the platform and also help learn for future tests. In short, the UserTesting team is my favorite aspect about the platform.

What do you dislike about the product?

I really would love A/B testing capability, and also a way to track data points as the testers go through the test. Everyone on my team has a different method to track who completes what and to what degree, so I would love a feature that automatically generates a report.

What problems is the product solving and how is that benefiting you?

As a member of the design and UX team, we try to solve website pain points for Customers. We also test new prototypes and potential designs before we present them to our leadership team. Having UserTesting data bolsters our case for changing the website when we present to leadership and also stakeholders.

What do you like best about the product?

the videos of users trying out the platform and hearing what their inner thoughts are on your test.

What do you dislike about the product?

the semi complicated back-end... takes a while to learn and fully explore. also; UT needs to offer more IA and card sorting tools

What problems is the product solving and how is that benefiting you?

helps validate the designs and informs how and where to iterative and improve prod functionality

What do you like best about the product?

I love the quick results back, whereas previously we had to do it manually. It now saves a lot of time to collect data and research.

What do you dislike about the product?

I haven't used it enough to say that there is anything I dislike yet.

What problems is the product solving and how is that benefiting you?

Doing A/B testing, and getting feedback from a feature we are planning to implement.