What do you like best about the product?

The repository of pre-created questions and testing patterns makes it easy to get tests up and running with minimal investment.

What do you dislike about the product?

One downside is that it's not always clear what's the best type of test to run for specific use cases.

What problems is the product solving and how is that benefiting you?

UserTesting allows me to understand what my users want and what they're not getting from my product.

What do you like best about the product?

I can design and launch a study to get quick feedback within hours.

What do you dislike about the product?

There are places in UI requiring too many clicks, and features are not organized in a way that makes sense to me. I can't think of specifics at the moment because I don't have it in front of me, but would be happy to provide feedback later if you follow up. Also, I haven't been able to figure out how to quickly capture a clip. Transcriptions are awful :(

What problems is the product solving and how is that benefiting you?

Right now I'm using it mostly to validate design concepts. Would like to expand to live convos and things like diary studies for more exploratory research.

What do you like best about the product?

Fast recruitment, highlight reels, options for live convos

What do you dislike about the product?

Difficulty in counter-balancing orders for preference tests (if more than 2 to compare), quality of participants has declined

What problems is the product solving and how is that benefiting you?

Informing and shaping design decisions and product roadmaps

What do you like best about the product?

I was designing a panel screener and the platform was easy to navigate and understand what I needed to do

What do you dislike about the product?

I wish it had more built-in demographics and psychographics I could pull from ahead of my interviews

What problems is the product solving and how is that benefiting you?

Survey sample using the panel

What do you like best about the product?

I like being able to watch sessions and catch those light-bulb moments. When a participant says something that helps connect the dots.

What do you dislike about the product?

There were a few pieces in the UI that I found frustrating when reviewing multiple videos in a row. a piece of navigation hides and shows based on mouse hover. It's a little thing but would be nice for that to be resolved.

Recommendations to others considering the product:

Perhaps it's possible through the surveys to find participants with accessability needs

What problems is the product solving and how is that benefiting you?

we use it to validate our designs and product decisions. We also use it to monitor existing products and look for ways to enhance it through quarterly reviews.

What do you like best about the product?

My favorite feature is that how quickly you get sessions filled. Less time waiting means you can act on your findings quicker and iterate faster.

What do you dislike about the product?

very little, UI could be improved, other than that, it's a great tool!

Recommendations to others considering the product:

A must have!

What problems is the product solving and how is that benefiting you?

Finding issues with existing experience, also being able to test prototypes before making big changes to the experience

What do you like best about the product?

The ability to share results with stakeholders; to create highlight reels, to have stakeholders actually hear what users are saying. I like Live Conversations so that I can moderate.

What do you dislike about the product?

I don't have anything that I dislike other than not knowing how to use all of the features

What problems is the product solving and how is that benefiting you?

Basic user research to understand motivations, pain points, objectives; specific product/feature usability

What do you like best about the product?

the ability to test at scale - access to panel of professional users that target demographics of our users.

What do you dislike about the product?

some testers are not always effective in how they record - mic broken or hard to heard etc..

What problems is the product solving and how is that benefiting you?

able to scale our research and spend more time communicating out insights to the business.