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4.25/5

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Verified User in Leisure, Travel & Tourism

Accessibility and UXTravel & hospitality

Mid-MarketUnited States

October 29, 2019

It's been great

What do you like best about the product?

Turning into a customer-centric organization.

What do you dislike about the product?

The website is a little bit slow to use.

What problems is the product solving and how is that benefiting you?

Every possible problem that's solvable with User Testing.

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Verified User in Apparel & Fashion

Research AnalystFashion & Apparel

EnterpriseUnited States

October 29, 2019

Awesome tool to capture pain points on site

What do you like best about the product?

The platform is an awesome way to capture pain points on the site. It's also really quick and easy to use.

What do you dislike about the product?

Cannot seem to find a way to add new audiences to an already launched test. Also, would love to be able to control for quotas. I.e. have 2 testers be 20-30 and 2 be 30-40 easily.

What problems is the product solving and how is that benefiting you?

Product display pages on the website and how to cater to customer preferences.

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Verified User in Health, Wellness and Fitness

Product DesignerHealth & fitness

Mid-MarketUnited States

October 29, 2019

Very good and efficient testing

What do you like best about the product?

Usertesting is very helpful to us because it allows us to do small tests with very fast results. It's easy to get candidate even while screening with medical condition like we do

What do you dislike about the product?

Since we are not using the live testing version it I feel it would be sometimes easier to be able to have a logic that skips some questions depending on certain scenario. I also feel some users are not always honest with screening questions.

What problems is the product solving and how is that benefiting you?

We usually test for overall user experience and user frustration/pain points. we also test on brand perception.

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Verified User in Design

Design Research ManagerMedia & entertainment

GlobalUnited States

October 29, 2019

Great tool for fast feedback

What do you like best about the product?

Quick turnaround time, extensive panel, cooperative participants, great chat support

What do you dislike about the product?

inherent limitations of using panelists, some difficulty in test setup (let me add a target segment to an active study!)

What problems is the product solving and how is that benefiting you?

We do a lot of comparative/competitive testing for clients' websites, helping them get data they don't have access do via analytics platforms

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Nathan Young

UX ResearcherTechnology

Small business or StartupUnited States

October 29, 2019

Speeds up our evaluative research timeline!

What do you like best about the product?

I like that I can send out unmoderated studies. This makes the turnaround on quick tests very beneficial to our designers

What do you dislike about the product?

The video analysis isn't the best UX in my opinion... I end up watching sessions on the UT platform and creating notes with timestamps, but I record all my detailed findings outside of the platform.

What problems is the product solving and how is that benefiting you?

Solves the problem of not having enough time to moderate 6+ studies. Makes the turnaround of results WAY easier and faster

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Verified User in Financial Services

Sr. ResearcherFinancial services

GlobalUnited States

October 29, 2019

Insights at speed

What do you like best about the product?

There are many great things about usertesting.com, but what really accelerates our development is the speed of getting quality feedback.

What do you dislike about the product?

I don't dislike anything about usertesting.com.

What problems is the product solving and how is that benefiting you?

Comparisons, usability, concept explorations, feedback on ideas...and so on. Valuable addition to in-person testing that we do.

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Verified User in Financial Services

DesignerFinancial services

EnterpriseUnited States

October 29, 2019

A helpful part of a healthy design process

What do you like best about the product?

User testing provides a lightweight way of gathering data from a large number of participants spread across a wide demographic that I can customize.

What do you dislike about the product?

It's important to be very intentional about the demographic you filter to, as there are some users who are almost like professional user testers and will read every word on the screen, unlike real users in a real life scenario.

What problems is the product solving and how is that benefiting you?

Gathering insights, validating concepts, and testing variations.

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Bowie Lin

Associate UX Researcher

GlobalUnited States

October 29, 2019

Quick and convenient feedback

What do you like best about the product?

I like the efficiency of UserTesting to get quality feedback and the note-taking feature, which makes it really easy to time stamp and pull quotes and flag key insights.

What do you dislike about the product?

Not much. I think the only comment I have is I put effort into making sure the tests are intuitive so I put it descriptive text to make sure the participants know what to do. I preview the test on the app but I think they see something different because they use the browser extension? I'm not entirely sure.

What problems is the product solving and how is that benefiting you?

Currently, I use UserTesting for prototype and design testing, but I believe there's potential to use it in our organization to assist our other research methods.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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