What do you like best about the product?

Large user base to collect data, a lot of options for different types of tests

What do you dislike about the product?

Their third party companies like Optimal Workshop that comes with the User Testing subscription is a horrible integration and ruined a lot of our data. Work in a health company where a lot of our users have specific medical conditions. Hard to find users that can relate some of the time.

What problems is the product solving and how is that benefiting you?

how to improve the experience for our users. You can really narrow down the type of person you need.

What do you like best about the product?

I like the speed at which I can get insights. I like the ability to make video clips.

What do you dislike about the product?

Video editor can be cumbersome to use. Test actions are often hidden under ellipses which feels a little too clever or overly neat. Not always positive where I am in the tool navigation

What problems is the product solving and how is that benefiting you?

We have just started ramping up our usage and I used it to get feedback on a conference website. I realized people like our design, want a search bar, and are confused about branded labels in navigation.

What do you like best about the product?

I liked how fast I can get screened users

What do you dislike about the product?

Can't think of anything specific right now

What problems is the product solving and how is that benefiting you?

If some flows on our site are confusing, trying to determine trust issues. We've found features that our users aren't even noticing.

What do you like best about the product?

Easy to get a test up and running quickly and get insights quickly. Also, the video review and editing.

What do you dislike about the product?

Inability to create test templates, saved tests. Lack af ability to robustly organize test materials for later retrieval. Things get lost.

What problems is the product solving and how is that benefiting you?

Ability to stop guessing / listing to loudest opinion and and base decisions on research

What do you like best about the product?

Instant insights from very segmented users all over the world.

What do you dislike about the product?

Dealing with videos can be tedious but they're doing a great job at making it easy.

What problems is the product solving and how is that benefiting you?

I've stopped using expensive and time consuming focus groups, you get the right audience in front of you, very quickly

What do you like best about the product?

It has helped me gather invaluable data.

What do you dislike about the product?

Many things I would like, such as the ability to recruit my own users for mobile tests are unavailable, and many features I would like, such as card sorting cost considerably more money.

Recommendations to others considering the product:

I'd recommend.

What problems is the product solving and how is that benefiting you?

Mostly prototype testing.

What do you like best about the product?

Turning into a customer-centric organization.

What do you dislike about the product?

The website is a little bit slow to use.

What problems is the product solving and how is that benefiting you?

Every possible problem that's solvable with User Testing.

What do you like best about the product?

The platform is an awesome way to capture pain points on the site. It's also really quick and easy to use.

What do you dislike about the product?

Cannot seem to find a way to add new audiences to an already launched test. Also, would love to be able to control for quotas. I.e. have 2 testers be 20-30 and 2 be 30-40 easily.

What problems is the product solving and how is that benefiting you?

Product display pages on the website and how to cater to customer preferences.