What do you like best about the product?

I like how simple the platform is, but also how the company thoughtfully pushes its own platform to continue to make testing powerful.

What do you dislike about the product?

I feel sometime the users are too like minded.

Recommendations to others considering the product:

Go for it. Try it out. Test every time you are at a crossroads.

What problems is the product solving and how is that benefiting you?

We solve everything from basic copy and UI options to complicated product flows.

What do you like best about the product?

I run a lot of feedback sessions for my designs before launching them and it's always a pain to find candidates who fit the criteria. With usertesting, I'm able to set up tests very easily.

What do you dislike about the product?

The only thing about this type of qualitative testing is that the user knows they are being recorded. Surprisingly, users have been pretty honest, but they can be truly honest if they forgot they were doing a testing. It's not very good for ethnographic studies.

Recommendations to others considering the product:

If you are looking to see if Usertesting can save your company time, you should know that the value it gives is more than what you pay for it.

What problems is the product solving and how is that benefiting you?

Saves me a lot of time with scheduling and finding candidates. The filters are very useful!

What do you like best about the product?

I love the ability of watching the tests over and over again, adding notes, reading notes from my coworkers, and creating new clips. The transcript feature is also really helpful! Being able to read through the transcripts saves me a lot of time!

What do you dislike about the product?

I understand the technical difficulties, but my only complaint is that transcripts are not 100% accurate.

What problems is the product solving and how is that benefiting you?

I am currently analyzing many UX tests and generating insights to improve the company's website interface.

Recommendations to others considering the product:

The folks at Usertesting are very friendly. So far they have been good at addressing any issues we have had. If a test wasn't properly executed they have been good at helping me replace it.

What do you like best about the product?

I like how fast and easy it is to launch quick usability testing studies in user testing. There are a ton of great resources on the site to help you set up tests, and I always find user testing's staff very quick and responsive to my questions. The quality of the participants are good too.

What do you dislike about the product?

There needs to be a larger Alberta sample in the panel, and I also dislike the quality of the transcriptions - they are pretty poor. I also wish you could set quotas for how many of each group of participants you can use in a test.

What problems is the product solving and how is that benefiting you?

How to make our new mobile app experience better for our customers!

What do you like best about the product?

Our team is overall really satisfied with UserTesting. We did a robust audit of every tool on the market and landed back at UserTesting because it was deemed the easiest to use and fastest for recruitment.

What do you dislike about the product?

It is the most expensive tool that we considered.

What problems is the product solving and how is that benefiting you?

We use UserTesting for prototype testing, concept testing, and general usability testing.

What do you like best about the product?

UserTesting is very easy to use. They have a wide pool of users to pull from, even with multiple screening questions. The support and community is amazing as well.

What do you dislike about the product?

Navigating the list of studies is a bit challenging. It could be organized better than just a long list.

Recommendations to others considering the product:

Definitely give UserTesting a try. It fits well into an iterative design cadence.

What problems is the product solving and how is that benefiting you?

We use UserTesting to test or initial ideas for new features. We use it to validate that we are headed in the right direction, and to gauge what is important to users.

What do you like best about the product?

The quality of the panels is outstanding and reflected in the quality of the replies! The chat customer service team is also great and always available. The videos can be watched in fast speed mode etc.

What do you dislike about the product?

Some of UX is unnecessarily complicated - for example, it took me ages to figure out how to switch between quant and qual accounts. I also think the panels could be more international - it's hard to recruit German, French and Spanish users, for instance.

Recommendations to others considering the product:

Brilliant for research with US and EN-speaking participants, but not for non-EN work - let's hope that changes soon!

What problems is the product solving and how is that benefiting you?

I am working to localize our website experience to do justice to the cultural differences that exist between users' preferences. Evaluation of new feature ideas, exploratory research, benchmarking etc.