UserTesting's verified customer ratings and reviews

Ratings and reviews

Award-winning experiences, backed by real users.

Hear directly from our customers on G2 and TrustRadius.

4.25/5

Based on 1004 reviews from

5 star

520

4 star

197

3 star

2 star

1 star

Star Rating

All review sites

All regions

Sort by

All company sizes

All industries

825 of 825 Total Reviews

Sort by

Most Recent
Highest Rated
Lowest Rated

Annie Maas

Senior User Experience Researcher

Health & fitness

Mid-Market

United States

October 31, 2019

Wonderful way to get rich feedback quickly

What do you like best about the product?

I am a team of one at my company of 500+ and am always running multiple studies at once. UserTesting is an absolutely crucial tool for me to be able to get fast turnaround of user feedback that helps us make product and content decisions.

What do you dislike about the product?

Limited question types sometimes inhibit the breadth of feedback I am looking for in certain studies.

What problems is the product solving and how is that benefiting you?

Getting feedback at scale, understanding and identifying usability issues, validating design preference. The benefits are the quality of feedback and the quick turnaround. I also started using MyRecruit to test with our actual users, which was an amazing feature addition to the UserTesting suite.

Posted on

Ki Arnould

Senior User Experience Researcher

Retail & ecommerce

Global

United States

October 30, 2019

some challenges for larger teams, but amazing to connect with customers

What do you like best about the product?

scaling and expanding our teams' connections with customers

What do you dislike about the product?

seeing who is collaborating on projects is difficult to see or establish. usage reporting is a little weak - which is important for teams larger than 2-4

What problems is the product solving and how is that benefiting you?

our designers and developers need to justify why they make the choices they make. usertesting gives them customer quotes, preferences, and opinions that drive customer-centric decision making within our team

Posted on

Verified User in Financial Services

CEO

Financial services

Small business or Startup

October 29, 2019

Great way to test your MVP

What do you like best about the product?

I loved the fact that I could select the demographic of the testers. Adding to that I got the project completed very fast which was great!

What do you dislike about the product?

No API for direct integration so we can push test automatically at scale

What problems is the product solving and how is that benefiting you?

Debug our early version app for both iOS and Android

Posted on

Rob Lee

UX Manager

Technology

Mid-Market

United States

October 29, 2019

Large panel, fast insights, limited test types

What do you like best about the product?

I like the fact that I can tap a large community of valid users quickly to gain insights into what my team is working on within a day.

What do you dislike about the product?

The tool is primarily focused on prototype testing. It would be good to include more types of study types.

What problems is the product solving and how is that benefiting you?

So far we've used the tool to better understand very specific use cases or requireements.

Posted on

Verified User in Health, Wellness and Fitness

Senior Product Designer

Health & fitness

Mid-Market

October 29, 2019

Like it but...

What do you like best about the product?

Large user base to collect data, a lot of options for different types of tests

What do you dislike about the product?

Their third party companies like Optimal Workshop that comes with the User Testing subscription is a horrible integration and ruined a lot of our data. Work in a health company where a lot of our users have specific medical conditions. Hard to find users that can relate some of the time.

What problems is the product solving and how is that benefiting you?

how to improve the experience for our users. You can really narrow down the type of person you need.

Posted on

Jessica Hammer

Senior UX Designer

Technology

Global

United States

October 29, 2019

Review Title

What do you like best about the product?

I like the speed at which I can get insights. I like the ability to make video clips.

What do you dislike about the product?

Video editor can be cumbersome to use. Test actions are often hidden under ellipses which feels a little too clever or overly neat. Not always positive where I am in the tool navigation

What problems is the product solving and how is that benefiting you?

We have just started ramping up our usage and I used it to get feedback on a conference website. I realized people like our design, want a search bar, and are confused about branded labels in navigation.

Posted on

Verified User in Online Media

Product Design Manager

Media & entertainment

Mid-Market

October 29, 2019

UserTesting.com is easy to use

What do you like best about the product?

I liked how fast I can get screened users

What do you dislike about the product?

Can't think of anything specific right now

What problems is the product solving and how is that benefiting you?

If some flows on our site are confusing, trying to determine trust issues. We've found features that our users aren't even noticing.

Posted on

Jeff Parker

VP, Product Strategy & Design

Consumer products

Small business or Startup

United States

October 29, 2019

User testing removes excuses for not testing

What do you like best about the product?

Easy to get a test up and running quickly and get insights quickly. Also, the video review and editing.

What do you dislike about the product?

Inability to create test templates, saved tests. Lack af ability to robustly organize test materials for later retrieval. Things get lost.

What problems is the product solving and how is that benefiting you?

Ability to stop guessing / listing to loudest opinion and and base decisions on research

Posted on

Pagination

First page
Previous page
…
Page 75
Page 76
Page 77
Page 78
Current page 79
Page 80
Page 81
Page 82
Page 83
…
Next page
Last page

FEATURED REVIEW

Verified User in Internet

Director of Product Management

Technology

Small business or Startup

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

Posted on