What do you like best about the product?

UserTesting is amazing at empowering you to conduct research. The most flexible and extensive screening options of all of the tools out there. Great transcriptions, notetaking and subscription functionality. Have really stepped up their game with lots of new product features - e.g. new collaborator functionality is great. Also a new user role where there is an approval function. Live conversations is an amazing add - now we can do moderated remote. Huge benefit.

What do you dislike about the product?

We have an unlimited subscription for 1 seat and its waaaayyyy too expensive (like 30k), given its really only one seat.

Recommendations to others considering the product:

Super flexible tool. Definitely worth (most) of the money, if you can swing the budget

What problems is the product solving and how is that benefiting you?

Not only do we use it for lots of user testing on our website, but we've hacked it for tree testing, and card sorting, comms and ad testing, physical product testing, and more generative work. We sell the most in a country we don't work in, so having the ability to do live conversations in that other country is amazing.

What do you like best about the product?

Being able to write highlight reels by task saves so much time in usability synthesis! The metrics dashboard is also super helpful to see the ratings charts.

What do you dislike about the product?

I wish I could combine the metrics and highlight reels for mobile and desktop. I like having the ability to separate them to see if there were differences for each platform, but sometimes there are themes that would be easier to compline with one task on both platforms. I'd also love a SUS template that magically calculated SUS score so I didn't have to do it in excel.

Recommendations to others considering the product:

being able to tag notes and clips makes synthesis so easy! It's also great for remote teams.

What problems is the product solving and how is that benefiting you?

We use it for iterative design and usability testing - it's the best tool for those tests. For generative research, we still do in-person interviews.

What do you like best about the product?

Easy to design, launch, and receive results

What do you dislike about the product?

Sometimes hard when there are multiple segments of customers to keep track of all the different tests

What problems is the product solving and how is that benefiting you?

Major design flaws and issues with our sites from a usability standpoint as well as better understanding our customers

What do you like best about the product?

The best feature by far is just being able to recruit my target audience within minutes. The time and effort it saves is invaluable.

What do you dislike about the product?

I wish it was easier to have face-to-face interviews online, and it would be great if there were suggested clips when playing back videos.

Recommendations to others considering the product:

It's the most efficient way to get feedback from current and potential audiences.

What problems is the product solving and how is that benefiting you?

I'm mostly using it for needs assessment and usability testing on prototypes. I have been able to justify or not justify projects and be able to make smart design decisions knowing it's what my audience needs.

What do you like best about the product?

UserTesting just works. I've never ran into technical issues when launching studies - something all too familiar on other platforms. Plus, when I've had questions, support teams have been wonderful and quick in solving my problems.

What do you dislike about the product?

It's so hard to get a license! Negotiation takes forever, especially now with their new "session units" policy that makes me feel like I'm buying micropayments on a freemium app. If I had an alternative, I'd switch just because they're so hard to do business with.

What problems is the product solving and how is that benefiting you?

Testing our designs pre-development has allowed us to cut development time and costs substantially

What do you like best about the product?

UserTesting has the largest user base in their panel, and they let you get really specific, so you can really narrow down to your target audience.

What do you dislike about the product?

It's pretty expensive and their plans are not that flexible.

Recommendations to others considering the product:

If you're not already doing a form of user testing, you should be getting real user feedback.

What problems is the product solving and how is that benefiting you?

UserTesting allows us to understand who are users are, what their pain points are, and pair qualitative insights with quantitative data.

What do you like best about the product?

I receive quick results and useful feedback from consumers every time I use User Testing! It is an easy to use platform and they offer helpful customer support. This tool has definitely improved my research toolbox.

What do you dislike about the product?

Formatting layout of tasks can be glitchy at times.

What problems is the product solving and how is that benefiting you?

User Testing allows for my team to test the functionality of our digital channels. Through the use of this service, we can easily identify pain points in navigation/design.

What do you like best about the product?

I love how fast it is! It helps us run research quickly and effectively.

What do you dislike about the product?

They are working on building up new features that we don't currently have access to (ex. survey tools, repository). The card sorting feature could use improvement but I understand it's being worked on.

Recommendations to others considering the product:

Have fun with it!

What problems is the product solving and how is that benefiting you?

It helps us get quick feedback on generative research and we also use it to get feedback on prototypes we want to test