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Reliable & consistent user feedback
What do you like best about the product?
Really like the live conversation option, as it allows us to very quickly gain access to users within our defined demo. I also really like the detail & metrics view which allows for a quick review of the overall study. In addition, the clip sharing is fantastic, because you can include a short clip to simultaneously demonstrate your point.
What do you dislike about the product?
The inability to delete previously launched studies, this contributes to a cluttered dashboard. I know with the more premium versions you can create folders, however, I feel this option should be a basic feature for all to create a better user experience by helping to organize your dashboard.
Recommendations to others considering the product:
Review their library so you get up to speed with best practices, also there is community support that can very quickly be accessed to hear how others are utilizing the tool, and connect with like minded companies
What problems is the product solving and how is that benefiting you?
Mainly feeding into new product designs, and validation of ideas. A few times a week we test multiple prototypes, sometimes including live sites, and the ability to very quickly get some indication of the user experience is really fantastic. In addition to prototype testing, we also run competitor studies, to understand how we are comparing against some of our main competitors in terms of ease of use and overall site experience for both mobile as well as desktop. The competitor insights are greatly handy in allowing us to get a quick pulse on how we are tracking.
User-friendly, efficient testing platform
What do you like best about the product?
Really easy to set up user tests, with lots of helpful question types. Great template tasks as well, very handy when splitting testing with colleagues that have less experience with testing. Very quick turn around times, and good quality videos and feedback.
What do you dislike about the product?
It would be great to have a more global community of testers, especially outside Europe and English-speaking countries. Navigation through the platform is a bit unfriendly. 5 seconds test not very well done as a feature
Recommendations to others considering the product:
Most comfortable from a financial perspective since you pay an annual bill and have unlimited tests. Very good value for money.
What problems is the product solving and how is that benefiting you?
Mainly used for classic user tests. Now started to run unmoderated interviews to get quick insights into how people manage with the pandemic.
UserTesting positive review!
What do you like best about the product?
I love how easy it was to learn the platform of UserTesting, as well as, the terrific support staff UserTesting has. Any questions or issues I have run into have been solutioned in 24 hours (if how faster) . This platform has changed the way our company operates and we have become much more effective with our time! By receiving real feedback from our users in a timely fashion we are able to make updates and changes to our products much faster which enables us to be more of an agile workspace.
What do you dislike about the product?
I honestly don't have any major dislikes, I think I would love to see UserTesting provide a little more support or documentation when it comes to explaining what UserTesting actually is to different stakeholders. Sometimes I run into issues where I spend more time explaining what UserTesting actually is rather then reviewing the results with my stakeholders.
Recommendations to others considering the product:
Give it a try first, because once you use it you will see just how powerful this tool is and what it can be used for! The UserTesting team is super helpful with demo's and support so I highly recommend giving it a try first. We have been using UserTesting for about 2 years now and absolutely love the product and the community who uses UserTesting is also super receptive to questions and collaboration.
What problems is the product solving and how is that benefiting you?
UserTesting has given us a foundation of data over hierarchy within the organization. We no longer operate on feelings and opinions and can back our decisions with data and confidence through live interviews, un-moderated testing as well as comparing our competitors products directly against ours. For example when I am working with stakeholders who have very specific KPI's I am able to test directly against what they are attempting to measure. This has enabled my team to be a number one source of truth for the company and now the Research team has basically been baked into everyones workflow to include us to help teams gather insights. Additionally, when I am working with Designers who have questions about what they are building - UserTesting allows me to record live interviews and share them with our Designers and Developers to give real feedback directly from the horses mouth. This has sped up our development lifecycle by 3 times at least. Having secondary conversations about doubts or questions surrounding a product has diminished dramatically since we have started using UserTesting. The best benefit for me using UserTesting is that I am able to generate real data in a same day capacity which is a 1st for us and has enabled us to work much faster and more confidently.
Our Teams are Now Thinking Differently About Customer Service
What do you like best about the product?
We needed a quick solution to capture customer feedback as we redesigned our website before the pandemic hit—and we were so grateful to have UserTesting moving forward. Not only were we able to gather input affordably in a few hours—helping us stay relevant each step of the way—but we also noticed that using the tool inspired a shift in mindset across teams. Stakeholders now inquired about the experience rather than simply rolling out a solution. UserTesting provides a tool to create and share highlight reels with our teams, and often watch these highlight reels together to learn more about the "why" behind the behavior. UserTesting offers a supportive CommUnity of users to ask questions or to participate in training opportunities.
What do you dislike about the product?
There is little that we dislike about UserTesting. Highlight reels are gated behind the portal, so we often upload the videos to Google Drive and share highlight reels through Slack to make sure that access can be easily achieved throughout the company.
Recommendations to others considering the product:
There is a CommUnity of active users for UserTesting that are available to provide best practices, and this community also offers training and networking. Joining this community is an absolute must for users and admin!
What problems is the product solving and how is that benefiting you?
We use UserTesting to test our marketing materials—both print and digital—to improve how we present our offerings to different segments. The feedback we received directly impacted how we structured the messaging in our catalog, our website, and our conference materials. The speed at which we have received feedback has provided opportunities that we haven't had before, such as initiating an iterative process when building landing pages.
Transformed our UX Research practice!
What do you like best about the product?
It's so easy to draft up and launch tests, and insights come in so quickly! Their templates are super useful and their Support staff is always there if you have a question. I'm also obsessed with the Highlight reel creator - it's insanely easy to make clips and piece together videos for hard-hitting insight reels to share with the team with the simple copy/paste of a hyperlink. Plus, we love the Live Convos feature - these are practically on demand 1:1 user interviews. Can't say enough good things about the platform - don't know what I'd do as a researcher without UT.com!
What do you dislike about the product?
Recently I've needed to test cross-devices (pushing a user desktop to app, for example) which isn't supported yet in Unmoderated testing. I also think the Transcription could be improved a bit.
Recommendations to others considering the product:
Leverage the templates & Learning Navigator provided by UT.com, + their support staff and your customer success manager!
What problems is the product solving and how is that benefiting you?
Identifying issues in core shopping flows, understanding natural user behavior on certain sites/pages, assessing the performance of prototypes of upcoming feature work/experiences. This platform really helps us keep tabs on our current experience + ensures our future experiences are vetted before they go live.
Great Experience with User Testing!
What do you like best about the product?
The ability to source rapidly is amazing. I really appreciate it's ability to help us scale our research practice
What do you dislike about the product?
Sometimes I dislike the quality of users. The training they receive can smetimes be detrimental to our goals
Recommendations to others considering the product:
I'd recommend that Usertesting users really jump in and try using the platform. I think it has potential to serve almost any industry
What problems is the product solving and how is that benefiting you?
We're trying to understand users' needs and make sure our products meet their spoken and unspoken needs. We've reliably been able to relay these insights to our partners
Overall great experience with opportunity to be better with more interactive help and screening.
What do you like best about the product?
Easy to get started and run a test quickly with high confidence that we'll get back actionable results.
What do you dislike about the product?
troubles with users not following directions and wasting time
Recommendations to others considering the product:
Think about what you want to get out of you test and how you might communicate that to stakeholders before starting to run tests
What problems is the product solving and how is that benefiting you?
We often run testing on prototypes of New feature flows we are working on. Good to validate that folks are understand a process and are getting information and help where they need it. We often get broadly applicable insights from even small, narrowly defined tests.
Start-up business greatly benefits from using UserTesting—highly recommend the investment!
What do you like best about the product?
UserTesting provides fast and actionable results. Our team can make decisions by end of day based on real users!
What do you dislike about the product?
There have been a few times that a user has had some technical issues (links not loading, prototypes being frozen), but every time UserTesting has replaced that user.
Recommendations to others considering the product:
Get your whole company involved! I've run a few lunch and learns/trainings and the more people are interested, the more they'll want to be involved!
What problems is the product solving and how is that benefiting you?
As a multi-channel company, we test a lot! We have an unlimited testing plan so we try to launch a few tests a week for all teams at the company. We've realized our tests have cross-functional impacts. Some common tests: 1) Competitor comparison: how does our site/feature compare to similar companies? 2) Design validation: do people like a design/feature before we build it? 3) What are user's perceptions around non-design things like shipping, pricing, and copy
Love this tool for quick and valuable feedback
What do you like best about the product?
Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.
What do you dislike about the product?
It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.
Recommendations to others considering the product:
Take the time to speak with their support and customer representatives, they are very helpful.
What problems is the product solving and how is that benefiting you?
With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.
If your customers are always right, why not ask them?
Get fast feedback and real human insights—start now.
