What do you like best about the product?

I love how easy it was to learn the platform of UserTesting, as well as, the terrific support staff UserTesting has. Any questions or issues I have run into have been solutioned in 24 hours (if how faster) . This platform has changed the way our company operates and we have become much more effective with our time! By receiving real feedback from our users in a timely fashion we are able to make updates and changes to our products much faster which enables us to be more of an agile workspace.

What do you dislike about the product?

I honestly don't have any major dislikes, I think I would love to see UserTesting provide a little more support or documentation when it comes to explaining what UserTesting actually is to different stakeholders. Sometimes I run into issues where I spend more time explaining what UserTesting actually is rather then reviewing the results with my stakeholders.

Recommendations to others considering the product:

Give it a try first, because once you use it you will see just how powerful this tool is and what it can be used for! The UserTesting team is super helpful with demo's and support so I highly recommend giving it a try first. We have been using UserTesting for about 2 years now and absolutely love the product and the community who uses UserTesting is also super receptive to questions and collaboration.

What problems is the product solving and how is that benefiting you?

UserTesting has given us a foundation of data over hierarchy within the organization. We no longer operate on feelings and opinions and can back our decisions with data and confidence through live interviews, un-moderated testing as well as comparing our competitors products directly against ours. For example when I am working with stakeholders who have very specific KPI's I am able to test directly against what they are attempting to measure. This has enabled my team to be a number one source of truth for the company and now the Research team has basically been baked into everyones workflow to include us to help teams gather insights. Additionally, when I am working with Designers who have questions about what they are building - UserTesting allows me to record live interviews and share them with our Designers and Developers to give real feedback directly from the horses mouth. This has sped up our development lifecycle by 3 times at least. Having secondary conversations about doubts or questions surrounding a product has diminished dramatically since we have started using UserTesting. The best benefit for me using UserTesting is that I am able to generate real data in a same day capacity which is a 1st for us and has enabled us to work much faster and more confidently.

What do you like best about the product?

We needed a quick solution to capture customer feedback as we redesigned our website before the pandemic hit—and we were so grateful to have UserTesting moving forward. Not only were we able to gather input affordably in a few hours—helping us stay relevant each step of the way—but we also noticed that using the tool inspired a shift in mindset across teams. Stakeholders now inquired about the experience rather than simply rolling out a solution. UserTesting provides a tool to create and share highlight reels with our teams, and often watch these highlight reels together to learn more about the "why" behind the behavior. UserTesting offers a supportive CommUnity of users to ask questions or to participate in training opportunities.

What do you dislike about the product?

There is little that we dislike about UserTesting. Highlight reels are gated behind the portal, so we often upload the videos to Google Drive and share highlight reels through Slack to make sure that access can be easily achieved throughout the company.

Recommendations to others considering the product:

There is a CommUnity of active users for UserTesting that are available to provide best practices, and this community also offers training and networking. Joining this community is an absolute must for users and admin!

What problems is the product solving and how is that benefiting you?

We use UserTesting to test our marketing materials—both print and digital—to improve how we present our offerings to different segments. The feedback we received directly impacted how we structured the messaging in our catalog, our website, and our conference materials. The speed at which we have received feedback has provided opportunities that we haven't had before, such as initiating an iterative process when building landing pages.

What do you like best about the product?

It's so easy to draft up and launch tests, and insights come in so quickly! Their templates are super useful and their Support staff is always there if you have a question. I'm also obsessed with the Highlight reel creator - it's insanely easy to make clips and piece together videos for hard-hitting insight reels to share with the team with the simple copy/paste of a hyperlink. Plus, we love the Live Convos feature - these are practically on demand 1:1 user interviews. Can't say enough good things about the platform - don't know what I'd do as a researcher without UT.com!

What do you dislike about the product?

Recently I've needed to test cross-devices (pushing a user desktop to app, for example) which isn't supported yet in Unmoderated testing. I also think the Transcription could be improved a bit.

Recommendations to others considering the product:

Leverage the templates & Learning Navigator provided by UT.com, + their support staff and your customer success manager!

What problems is the product solving and how is that benefiting you?

Identifying issues in core shopping flows, understanding natural user behavior on certain sites/pages, assessing the performance of prototypes of upcoming feature work/experiences. This platform really helps us keep tabs on our current experience + ensures our future experiences are vetted before they go live.

What do you like best about the product?

The ability to source rapidly is amazing. I really appreciate it's ability to help us scale our research practice

What do you dislike about the product?

Sometimes I dislike the quality of users. The training they receive can smetimes be detrimental to our goals

Recommendations to others considering the product:

I'd recommend that Usertesting users really jump in and try using the platform. I think it has potential to serve almost any industry

What problems is the product solving and how is that benefiting you?

We're trying to understand users' needs and make sure our products meet their spoken and unspoken needs. We've reliably been able to relay these insights to our partners

What do you like best about the product?

Easy to get started and run a test quickly with high confidence that we'll get back actionable results.

What do you dislike about the product?

troubles with users not following directions and wasting time

Recommendations to others considering the product:

Think about what you want to get out of you test and how you might communicate that to stakeholders before starting to run tests

What problems is the product solving and how is that benefiting you?

We often run testing on prototypes of New feature flows we are working on. Good to validate that folks are understand a process and are getting information and help where they need it. We often get broadly applicable insights from even small, narrowly defined tests.

What do you like best about the product?

UserTesting provides fast and actionable results. Our team can make decisions by end of day based on real users!

What do you dislike about the product?

There have been a few times that a user has had some technical issues (links not loading, prototypes being frozen), but every time UserTesting has replaced that user.

Recommendations to others considering the product:

Get your whole company involved! I've run a few lunch and learns/trainings and the more people are interested, the more they'll want to be involved!

What problems is the product solving and how is that benefiting you?

As a multi-channel company, we test a lot! We have an unlimited testing plan so we try to launch a few tests a week for all teams at the company. We've realized our tests have cross-functional impacts. Some common tests: 1) Competitor comparison: how does our site/feature compare to similar companies? 2) Design validation: do people like a design/feature before we build it? 3) What are user's perceptions around non-design things like shipping, pricing, and copy

What do you like best about the product?

The review features like being able to cut clips, annotate, and share those out easily, has made it super easy to share research out with the product team and get by in outside of just research/design.

What do you dislike about the product?

I know there are some integrations with things like Optimal Sort which I haven't fully explored but I'd love to see more flexibility in ways we can conduct research while tapping into the great usertesting.com network of testers/audiences.

What problems is the product solving and how is that benefiting you?

Validating both explorative ideas as well as usability testing. I use it for qualitative interviews and then for more nitty gritty UI details.

What do you like best about the product?

Instant access to the database of users...and the fact that all studies have a voice recording.

What do you dislike about the product?

The survey capabilities can be improved a whole lot

Recommendations to others considering the product:

It definitely adds value to your research, with the voice capture feature!

What problems is the product solving and how is that benefiting you?

Quick usability studies on digital features. Consumer insights on behavior patterns and lifestyles.