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4.25/5

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shamraiz gul

Financial services

Enterprise

Canada

December 18, 2019

Fast, reflective feedback from actual users

What do you like best about the product?

The ability to launch a test and get feedback relatively fast. I havent had to wait more than a few hours and this includes occasions when there were multiple screener questions. The ability to rate users so over time the quality of the feedback keeps on getting better.

What do you dislike about the product?

It can be expensive at times and harder to justify for small teams.

Recommendations to others considering the product:

If your product needs to scale and time is of an essence in your development cycle. This tool is great ! The feedback on usability tests can guide all members of the team and also shut down unnecessary design by committee meetings. If you are a small team and dont use it every week, it might get expensive and you might have to connect with them to offer you a more customized plan.

What problems is the product solving and how is that benefiting you?

Usability testing for a variety of different demographics. Collecting feedback and ideas on future releases, allows us to prioritize some features over the other.

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Verified User in Information Technology and Services

Senior UX Researcher (contract)

Technology

Mid-Market

December 10, 2019

UserTesting.com is Making Usability Testing Quick and Accessible!

What do you like best about the product?

I absolutely love the UserTesting panel. The turn-around for testing is so quick when you carefully screen the UserTestiung panel, and I can get answers in less than a day in some cases! I also love that it integrates with Optimal Workshop in order to get us access to card sorts and tree testing!

What do you dislike about the product?

I dislike how touchy the video editing software is.. it's difficult to get an exact quote. It also would be great to be able to copy a test between MyRecruit (your own customers) and their panel. Right now you need to rebuild the test from scratch if you change audiences.

Recommendations to others considering the product:

The upfront cost is considerable, but if you can afford it the rewards are great. This tool allows you to reach out to potentially millions of users that you can screen to fit your target and record behavior and feedback, instant video clips... it's really a great way to fit UX research into your business, especially if you have varied / unusual customer demographics or you have no usability lab. At least do a trial and see if it's for you.

What problems is the product solving and how is that benefiting you?

We're solving usability issues, navigation issues, design challenges, and getting user feedback in a qualitative format. We've gotten large improvements in user comprehension by using UserTesting.com to test with users. It's a great iterative testing tool with a potentially fast turnaround time.

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Guendalina Restivo

Marketing

Real estate

Small business or Startup

Italy

November 25, 2019

UserTesting has given our design team time and trust.

What do you like best about the product?

UserTesting is a cost-effective and convenient tool for user testing. I can create a test plan and, in less than an hour, receive feedback from users. This gives me the information I need to design new products and test those that have already been shipped. Additionally, UserTesting has been useful for competitive research.

What do you dislike about the product?

I think the analyzer screen for the questions can be a bit confusing, so it would be good to simplify that. I also think it would be good to be able to start testing from the first screen because most of the time you are just iterating the filters and don't have to go through the whole process.

Recommendations to others considering the product:

The evaluators are good, but I think some rush through tests to earn more money. The process to conduct a test is difficult.

What problems is the product solving and how is that benefiting you?

Personally, I use UserTest to test the mobile application from the idea stages to live product testing. We have realized that sometimes less is more, but also sometimes a little additional information is required.

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Verified User in Professional Training & Coaching

Principal

Business services

Small business or Startup

November 25, 2019

Feedback on my experiences with the review.

What do you like best about the product?

I liked the ease of use experiences and navigation.

What do you dislike about the product?

There were no major challenges or things I did not like or appreciate.

Recommendations to others considering the product:

None at this time.

What problems is the product solving and how is that benefiting you?

The problems we are solving is getting clarity on users issues.

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Paul Giacone

Marketing

Real estate

Small business or Startup

Italy

November 24, 2019

UserTesting: User testing and experiential research made easy

What do you like best about the product?

It surprises me to see how usertesting.com is able to find very specific user groups based on a set of screening questions. I have used it for several corporate and B2B websites with very unique users, and I was able to get results in a few hours or a day at the longest.

What do you dislike about the product?

Many participants seem to be "professional" testers, they provide excellent feedback but they are a bit more savvy than your typical user. There are ways to work around this, simply by better filtering them or activating the fresh eyes option to avoid having the same people over and over again.

Recommendations to others considering the product:

UT is undoubtedly the best tool that exists. It is much better than the competition in almost every aspect. It also becomes very good at moderate sessions and will surpass all competitions in this area due to the communication tool used (Zoom).

What problems is the product solving and how is that benefiting you?

We discover if the words and phrases we use are the same as those used by your audience. We mainly work on concepts and find that this gives us a good starting point.

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Verified User in Consumer Goods

UX / Product Design

Consumer products

Small business or Startup

November 1, 2019

A No-Brainer

What do you like best about the product?

I love how quickly user tests come back in, and how we can see their screens, and listen to their feedback. I can launch a test at 6pm, and I'll full results back before I get into the office in the morning.

What do you dislike about the product?

I would love more opportunities and options to share out results.

Recommendations to others considering the product:

If you are in the user research space, and are looking to streamline the testing process, UserTesting is a no brainer. With accessibility to a huge range of users, it's easy to find or select a panel of users fitting specific criteria. There's really no reason for customer-centric orgs to NOT use UserTesting.

What problems is the product solving and how is that benefiting you?

It cuts dev time in half, and our whole design process. I am able to test prototypes without relying on dev to build out multiple options to run A/B tests.

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Verified User in Biotechnology

Sr UX Researcher

Healthcare

Mid-Market

November 1, 2019

Fantastic for lightweight iterative testing of non-sensitive projects

What do you like best about the product?

Rapid feedback, easy to iterate on projects and get directional feedback. Easy to use and rapidly improving. Extremely responsive customer support.

What do you dislike about the product?

The licensing structure changes two years ago added significant barriers to usage.

Recommendations to others considering the product:

Fantastic platform enabling rapid iterative testing; it's not without limitations but is a phenomenal tool for scaling up user research.

What problems is the product solving and how is that benefiting you?

Content refinement, design refinement, identify discoverability problems, attitudes, and comprehension of a multiplicity of projects. This platform has enabled me to quadruple user research efforts at my current company

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Lexie Lawrence

User Experience Researcher

Travel & hospitality

Enterprise

Canada

November 1, 2019

Time saving tool that removes "I feel/like" statements out of the process

What do you like best about the product?

The fast turnaround on tests and the ability to easily create user empathy with the team.

What do you dislike about the product?

Some of the limitations with audience size based on test type. Example: sentiment (30) vrs function (10-15)

Recommendations to others considering the product:

Look at the features and find the best tool for you If you are ne to testing just jump in and try it.

What problems is the product solving and how is that benefiting you?

Visual issue, functional problems and project scope problems

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FEATURED REVIEW

Verified User in Internet

Director of Product Management

Technology

Small business or Startup

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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