What do you like best about the product?

Constantly developing and testing customer experience is an absolute must for any eCommerce business - and UserTesting is the first tool that we use for this.

What do you dislike about the product?

The ability to organize tests could be improved (folders, archiving, group sharing, etc.)

Recommendations to others considering the product:

UserTesting provides hours and hours of training and upskilling content for you to hone your user-testing. Make sure to utilize these resources and you will maximize the value you get from the platform. Also, it is a must to stay organized and document all of the tests you run. The information you gather from your tests are not only important in the current, but will also be something to look back at later on down the line for insight.

What problems is the product solving and how is that benefiting you?

We use UserTesting to run explorative UI/UX research and to test sites before launching new versions (bug tests).

What do you like best about the product?

User Testing is very easy to use and best of all you get accurate, fast results! I was absolutely shocked on how I got real users that were screened properly. The quality of the results exceeded my expectations. Plus, I thought it could take days to receive results but it was literally under an hour. Amazing results!

What do you dislike about the product?

Assistance & prefilled questions for the survey itself could be a lot better. I really did not much I disliked, very easy to use.

Recommendations to others considering the product:

Try it out! You have nothing to lose. It was a very easy process, user friendly with fast results. The feedback from users on your idea or product was extremely beneficial and it was only possible with User Testing. I highly recommend using this service because without user validation, you won't know what to change or tweak with your business. Also, you can start with a free trial and then upgrade from there. It's that simple.

What problems is the product solving and how is that benefiting you?

I want real opinions and feedback within my industry/market with users that use similar products. This helps me define the problem I am solving and validates that there are users willing to pay and like being a consumer in my market.

What do you like best about the product?

I like being able to tag clips and put together powerful highlight reels. As a UX researcher, I can pull together findings, actionable insights, and user verbatims - but then a 5 second clip from usertesting.com is all the execs can talk about after the report!

What do you dislike about the product?

Merging data from multiple tests. It's nice that you can export to the same excel spreadsheet, but there are SO MANY tabs and it can make analysis across iterations tough.

Recommendations to others considering the product:

If you have the budget to consider this, do the trial. You really don't understand how powerful your user insights will be until you see them in action. If you don't have the budget, consider an overhaul and find the budget!

What problems is the product solving and how is that benefiting you?

Since our app is not yet live, it is really nice to be able to rapidly get it into the hands of a targeted user group.

What do you like best about the product?

I like how simple the platform is, but also how the company thoughtfully pushes its own platform to continue to make testing powerful.

What do you dislike about the product?

I feel sometime the users are too like minded.

Recommendations to others considering the product:

Go for it. Try it out. Test every time you are at a crossroads.

What problems is the product solving and how is that benefiting you?

We solve everything from basic copy and UI options to complicated product flows.

What do you like best about the product?

I run a lot of feedback sessions for my designs before launching them and it's always a pain to find candidates who fit the criteria. With usertesting, I'm able to set up tests very easily.

What do you dislike about the product?

The only thing about this type of qualitative testing is that the user knows they are being recorded. Surprisingly, users have been pretty honest, but they can be truly honest if they forgot they were doing a testing. It's not very good for ethnographic studies.

Recommendations to others considering the product:

If you are looking to see if Usertesting can save your company time, you should know that the value it gives is more than what you pay for it.

What problems is the product solving and how is that benefiting you?

Saves me a lot of time with scheduling and finding candidates. The filters are very useful!

What do you like best about the product?

I love the ability of watching the tests over and over again, adding notes, reading notes from my coworkers, and creating new clips. The transcript feature is also really helpful! Being able to read through the transcripts saves me a lot of time!

What do you dislike about the product?

I understand the technical difficulties, but my only complaint is that transcripts are not 100% accurate.

What problems is the product solving and how is that benefiting you?

I am currently analyzing many UX tests and generating insights to improve the company's website interface.

Recommendations to others considering the product:

The folks at Usertesting are very friendly. So far they have been good at addressing any issues we have had. If a test wasn't properly executed they have been good at helping me replace it.

What do you like best about the product?

I like how fast and easy it is to launch quick usability testing studies in user testing. There are a ton of great resources on the site to help you set up tests, and I always find user testing's staff very quick and responsive to my questions. The quality of the participants are good too.

What do you dislike about the product?

There needs to be a larger Alberta sample in the panel, and I also dislike the quality of the transcriptions - they are pretty poor. I also wish you could set quotas for how many of each group of participants you can use in a test.

What problems is the product solving and how is that benefiting you?

How to make our new mobile app experience better for our customers!