What do you like best about the product?

It surprises me to see how usertesting.com is able to find very specific user groups based on a set of screening questions. I have used it for several corporate and B2B websites with very unique users, and I was able to get results in a few hours or a day at the most.

What do you dislike about the product?

Many participants seem to be "professional" testers; they provide excellent feedback but are a bit more savvy than your typical user. There are ways to get around this, you just need to filter them better or enable the fresh eyes option to avoid having the same people over and over again.

Recommendations to others considering the product:

UT is undoubtedly the best tool that exists. It is much better than the competition in almost every aspect. It is also becoming very good at moderate sessions and will surpass all competitions in this area due to the communication tool used (Zoom).

What problems is the product solving and how is that benefiting you?

We discover if the words and phrases we use are the same as those used by your audience. We mainly work on concepts and find that this gives us a good starting point.

What do you like best about the product?

I love how quickly user tests come back in, and how we can see their screens, and listen to their feedback. I can launch a test at 6pm, and I'll full results back before I get into the office in the morning.

What do you dislike about the product?

I would love more opportunities and options to share out results.

Recommendations to others considering the product:

If you are in the user research space, and are looking to streamline the testing process, UserTesting is a no brainer. With accessibility to a huge range of users, it's easy to find or select a panel of users fitting specific criteria. There's really no reason for customer-centric orgs to NOT use UserTesting.

What problems is the product solving and how is that benefiting you?

It cuts dev time in half, and our whole design process. I am able to test prototypes without relying on dev to build out multiple options to run A/B tests.

What do you like best about the product?

Rapid feedback, easy to iterate on projects and get directional feedback. Easy to use and rapidly improving. Extremely responsive customer support.

What do you dislike about the product?

The licensing structure changes two years ago added significant barriers to usage.

Recommendations to others considering the product:

Fantastic platform enabling rapid iterative testing; it's not without limitations but is a phenomenal tool for scaling up user research.

What problems is the product solving and how is that benefiting you?

Content refinement, design refinement, identify discoverability problems, attitudes, and comprehension of a multiplicity of projects. This platform has enabled me to quadruple user research efforts at my current company

What do you like best about the product?

The fast turnaround on tests and the ability to easily create user empathy with the team.

What do you dislike about the product?

Some of the limitations with audience size based on test type. Example: sentiment (30) vrs function (10-15)

Recommendations to others considering the product:

Look at the features and find the best tool for you If you are ne to testing just jump in and try it.

What problems is the product solving and how is that benefiting you?

Visual issue, functional problems and project scope problems

What do you like best about the product?

I am a team of one at my company of 500+ and am always running multiple studies at once. UserTesting is an absolutely crucial tool for me to be able to get fast turnaround of user feedback that helps us make product and content decisions.

What do you dislike about the product?

Limited question types sometimes inhibit the breadth of feedback I am looking for in certain studies.

What problems is the product solving and how is that benefiting you?

Getting feedback at scale, understanding and identifying usability issues, validating design preference. The benefits are the quality of feedback and the quick turnaround. I also started using MyRecruit to test with our actual users, which was an amazing feature addition to the UserTesting suite.

What do you like best about the product?

scaling and expanding our teams' connections with customers

What do you dislike about the product?

seeing who is collaborating on projects is difficult to see or establish. usage reporting is a little weak - which is important for teams larger than 2-4

What problems is the product solving and how is that benefiting you?

our designers and developers need to justify why they make the choices they make. usertesting gives them customer quotes, preferences, and opinions that drive customer-centric decision making within our team

What do you like best about the product?

I loved the fact that I could select the demographic of the testers. Adding to that I got the project completed very fast which was great!

What do you dislike about the product?

No API for direct integration so we can push test automatically at scale

What problems is the product solving and how is that benefiting you?

Debug our early version app for both iOS and Android

What do you like best about the product?

I like the fact that I can tap a large community of valid users quickly to gain insights into what my team is working on within a day.

What do you dislike about the product?

The tool is primarily focused on prototype testing. It would be good to include more types of study types.

What problems is the product solving and how is that benefiting you?

So far we've used the tool to better understand very specific use cases or requireements.